1. Todd Scanlan's Avatar
    Nokia today announced a product advisory for the European and UK variant of the AC-300 charger, which is used exclusively with the Lumia 2520 tablet. Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice. Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US are strongly advised to suspend use of the travel charger accessory.

    In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.

    During an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger's exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket.

    "While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia," said Jo Harlow, EVP Smart Devices. "We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience."

    Sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK, have therefore been temporarily delayed. In the US, we have suspended sales of the travel charger accessory.

    The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.

    Consumers wanting more information and updates are encouraged to go to: 2520 charger - Nokia - USA.

    About Nokia
    Nokia is a global leader in mobile communications whose products have become an integral part of the lives of people around the world. Every day, more than 1.3 billion people use their Nokia to capture and share experiences, access information, find their way or simply to speak to one another. Nokia's technological and design innovations have made its brand one of the most recognized in the world. For more information, visit About us - Nokia.

    Media Enquiries:

    Nokia
    Communications
    Tel. +358 7180 34900
    press.services@nokia.com

    Cell Phones and Smartphones - Nokia - USA





    - See more at: http://press.nokia.com/2014/04/17/no....Wabt5IGB.dpuf

    Source: http://press.nokia.com/2014/04/17/no...ean-countries/
    04-17-2014 09:04 PM
  2. anon(8657436)'s Avatar
    Thanks. But you needn't start a thread. It was already a news item on the front page.
    04-17-2014 09:13 PM
  3. Todd Scanlan's Avatar
    the front page?
    04-17-2014 10:27 PM
  4. Pete The Penguin's Avatar
    Did anyone with a 2520 in the affected countries receive an email from Nokia?
    04-18-2014 09:36 AM
  5. JimmyRandall's Avatar
    Nothing here in the UK
    04-18-2014 11:09 AM
  6. J Latomaki's Avatar
    Yes, I got email today (Finland). Nokia will inform me when they have replacement available.
    04-18-2014 12:44 PM
  7. kuau's Avatar
    Hmm. I have an AC-300 Charger for my USA Verizon tablet and it just died today. The green light does not come on but if I wiggle the tip around the green light domes on for a second.
    So what am I to do? I don't see anywhere in the USA where I can buy a new one.
    04-18-2014 11:43 PM
  8. Christer Sjaunja's Avatar
    Hmm. I have an AC-300 Charger for my USA Verizon tablet and it just died today. The green light does not come on but if I wiggle the tip around the green light domes on for a second.
    So what am I to do? I don't see anywhere in the USA where I can buy a new one.
    Buy a charger for Samsung 900x, several sources claims it is the same dimensions and that it works for charging the 2520
    04-19-2014 04:02 AM
  9. Pete The Penguin's Avatar
    Buy a charger for Samsung 900x, several sources claims it is the same dimensions and that it works for charging the 2520
    That charger doesn't seem to provide the correct current for the Lumia 2520; it's best to use the official charger. Try contacting Nokia US.
    04-20-2014 01:02 PM
  10. Pete The Penguin's Avatar
    Yes, I got email today (Finland). Nokia will inform me when they have replacement available.
    I sent my details in on Thursday, hope it's not too long as my 2520 is sitting at 50% capacity.
    04-20-2014 01:03 PM
  11. Christer Sjaunja's Avatar
    That charger doesn't seem to provide the correct current for the Lumia 2520; it's best to use the official charger. Try contacting Nokia US.
    The current is enough, the voltage however is a little bit low but that will just keep it on the safe side. All electronics more or less can handle a difference of +- 1 volt, and if its to low it will simply not charge. The current draw of the device needs to be lower than the charger,otherwise you can damage the charger (but normally it will just mean a longer time to a full charge)
    04-20-2014 02:34 PM
  12. Christer Sjaunja's Avatar
    04-20-2014 02:39 PM
  13. J Latomaki's Avatar
    I just got email which says that adapter is coming via DHL Express.
    05-02-2014 12:03 PM
  14. J Latomaki's Avatar
    I got this adapter today, thank you Microsoft Mobile for caring.

    wp_20140505_19_07_47_pro.jpg
    05-05-2014 11:43 AM
  15. Rasetech's Avatar
    Has anyone information about when the selling of the device is starting again for Europe?
    05-08-2014 02:38 AM

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