1. TechmeIN64's Avatar
    I was looking through the usability settings (like high contrast, text size, etc) on my Lumia 635 and my phone started making these yellow boxes appear on my screen and stopped recognizing touches. I took out the battery and restarted and they are still there. I can't use the phone AT ALL. I can't even unlock it because it doesn't register touches. WHAT CAN I DO TO FIX THIS. I REPEAT, THE PHONE IS COMPLETELY USELESS AT THIS TIME.

    Seriously, has anyone had this problem?
    12-07-2014 04:32 PM
  2. Guytronic's Avatar
    You have Narrator turned on.
    Hold the up volume button and tap the startscreen button to disable narrator.
    Keep the volume button pressed until narrator says it's turning off.
    12-07-2014 04:40 PM
  3. TechmeIN64's Avatar
    Jeez thank you! Haha I feel very dumb now but much appreciated!
    Guytronic and k72 like this.
    12-07-2014 09:43 PM
  4. etad putta's Avatar
    Glad this was easily resolved, I thought "this is bad..."
    k72 likes this.
    12-08-2014 05:36 AM
  5. Brooks Remodeling's Avatar
    The same thing just happened to my phone and now this piece of crap is not working...
    09-04-2015 09:12 AM
  6. KevinLDFW's Avatar
    THANK YOU! I was starting to go into a bit of a panic myself. One note, you cannot press the volume up button if you have earphones plugged in; it will not work. :)
    08-16-2016 04:52 PM
  7. Rosie Martinez's Avatar
    I still don't know how to fix it please HELP ME!
    09-11-2016 07:07 PM
  8. amberjad's Avatar
    Followed your instruction's and phone unlocked. Thanks
    10-19-2016 11:26 PM
  9. Anthony Scott4's Avatar
    Thank you greatly
    06-09-2017 02:54 AM

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