Update
AT&T is finally rolling out the Windows Phone 8.1 Denim update for its Lumia 830
Ignore the rest of this post unless you want to tinker...
Before you start
This is for Lumia 830 (RM-983) only, which is the ATT-US version of the phone. Note that this is a workaround at the moment, but with the brief appearance of the packages on the server there is hope that this will be available via OTA soon or back on the servers.
Potential Issues
consider these in your decision to upgrade the leaked update.
Background
As most of us with a Lumia 830 (RM-983) on ATT are aware, ATT has not provided a proper Denim firmware update to their customers since the phone was released, while most other Lumia 830 versions did receive full Denim. One of the most significant problems with the unfinished Denim was that Lumia Camera 5 would not work and the camera was missing essential pure view functionality. Netflix would not work without full Denim either. Of course there was no update to 8.1 Update 2 either from ATT, which added a number of OS enhancements to the phone.
After a number of folks here on WC decided to file BBB complaints and some took the arbitration route to get some response to this dilemma out of ATT (refund, exchange, actual information on fw update...), only sparse and conflicting information was available. You can find all the information (or the lack thereof) in this long thread.
However, after pfranceschi found a new rom via WPRT on 9/17 it is now possible to flash your L830 with 8.1 Update 2 and proper Denim. Daniel Rubino posted the news here. There weren't any official announcement about a release by ATT or MS. Why the files were available on the server and why they were removed is currently a mystery. Ashram found interesting information on the build date of the rom which indicates that this could have been available for almost 4 months already. Unfortunately, the rom has since been removed from the server and you have to download the packages from the links below.
TheSuperShoe has posted instructions on how to flash your L830 with Nokia Care Suite.
There are also instructions on XDA with screen shots on how to do this (Note for XDA instructions: you can start with point 6 after installing Nokia Care Suite and adding a folder "C:\ProgramData\Nokia\Packages\Products\rm-983"). See also xconomicron's post below with an alternative route to flash your phone.
How to
Create Products folder
NokiaCareSuiteForStore (5.4.119.1432) Directions:
Phone Directions:
Files needed
Wrap-Up
After everyting is done you should have this information under Settings/About
Please thank the folks above who made this possible (click the links for thanks pfranceschi, TheSuperShoe). Also, please let me know if I missed somebody or something. Hopefully, the fact that files showed up on the server is an indication that ATT will finally release full Denim and 8.1 Update 2 either on the servers or via OTA soon and this how to will become obsolete.
Disclaimer: I don't take any responsibility if your attempt in flashing your phone goes wrong and you brick it. Also, be warned that the packages may have been removed for a reason. E.g. it is possible that there is a problem with the rom in some form or another.
AT&T is finally rolling out the Windows Phone 8.1 Denim update for its Lumia 830
Ignore the rest of this post unless you want to tinker...
Before you start
This is for Lumia 830 (RM-983) only, which is the ATT-US version of the phone. Note that this is a workaround at the moment, but with the brief appearance of the packages on the server there is hope that this will be available via OTA soon or back on the servers.
Potential Issues
consider these in your decision to upgrade the leaked update.
- Expected: this will wipe your phone (flash) and you will either start from scratch or do a restore from a previous backup.
- No Call Forwarding: Call+ app crashes, codes do not work, using the phone app settings does not work, nor does network+. Workaround: call ATT to set it up over phone.
Background
As most of us with a Lumia 830 (RM-983) on ATT are aware, ATT has not provided a proper Denim firmware update to their customers since the phone was released, while most other Lumia 830 versions did receive full Denim. One of the most significant problems with the unfinished Denim was that Lumia Camera 5 would not work and the camera was missing essential pure view functionality. Netflix would not work without full Denim either. Of course there was no update to 8.1 Update 2 either from ATT, which added a number of OS enhancements to the phone.
After a number of folks here on WC decided to file BBB complaints and some took the arbitration route to get some response to this dilemma out of ATT (refund, exchange, actual information on fw update...), only sparse and conflicting information was available. You can find all the information (or the lack thereof) in this long thread.
However, after pfranceschi found a new rom via WPRT on 9/17 it is now possible to flash your L830 with 8.1 Update 2 and proper Denim. Daniel Rubino posted the news here. There weren't any official announcement about a release by ATT or MS. Why the files were available on the server and why they were removed is currently a mystery. Ashram found interesting information on the build date of the rom which indicates that this could have been available for almost 4 months already. Unfortunately, the rom has since been removed from the server and you have to download the packages from the links below.
TheSuperShoe has posted instructions on how to flash your L830 with Nokia Care Suite.
There are also instructions on XDA with screen shots on how to do this (Note for XDA instructions: you can start with point 6 after installing Nokia Care Suite and adding a folder "C:\ProgramData\Nokia\Packages\Products\rm-983"). See also xconomicron's post below with an alternative route to flash your phone.
How to
Create Products folder
1. After installing Nokia Care Suite, browse to: C:\ProgramData\Nokia\Packages
2. Create a folder Products
3. Create a folder rm-983
5. You should now have a directory like: C:\ProgramData\Nokia\Packages\Products\rm-983\
6. Browse to the download folder you extracted (see packages link below)
7. Copy the entire folder contents and paste it into the C:\ProgramData\Nokia\Packages\Products\rm-983\ directory.
2. Create a folder Products
3. Create a folder rm-983
5. You should now have a directory like: C:\ProgramData\Nokia\Packages\Products\rm-983\
6. Browse to the download folder you extracted (see packages link below)
7. Copy the entire folder contents and paste it into the C:\ProgramData\Nokia\Packages\Products\rm-983\ directory.
NokiaCareSuiteForStore (5.4.119.1432) Directions:
1. Launch Nokia Care Suite
2. Click the Product Support Tool for Store 5.0
3. Click File
4. Click Open Product
5. Choose RM-983 (Nokia Lumia 830)
6. On the bottom left click Programming
7. Click Recovery
8. You should see the firmware you downloaded and copied earlier under the Properties field.
9. Click Start
10. The software will check the package contents, it will fail to find the phone, and ask you to reboot and give you a button to click retry.
2. Click the Product Support Tool for Store 5.0
3. Click File
4. Click Open Product
5. Choose RM-983 (Nokia Lumia 830)
6. On the bottom left click Programming
7. Click Recovery
8. You should see the firmware you downloaded and copied earlier under the Properties field.
9. Click Start
10. The software will check the package contents, it will fail to find the phone, and ask you to reboot and give you a button to click retry.
Phone Directions:
1. Plug the phone into your PC
2. Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window
You may have to try this a few times to get the timing right (from my past experience with L920).
3. Check your phone and flashing should start. Don't interupt flashing (duh). Keep your PS awake until it shows recovery completed.
Please check the instructions on XDA with screen shots for further help.
2. Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window
You may have to try this a few times to get the timing right (from my past experience with L920).
3. Check your phone and flashing should start. Don't interupt flashing (duh). Keep your PS awake until it shows recovery completed.
Please check the instructions on XDA with screen shots for further help.
Files needed
by TheSuperShoe (click here for thanks)
by Ashram (click here for thanks)
by DA (mirror of ashram's rar)
by Ashram (click here for thanks)
by DA (mirror of ashram's rar)
Wrap-Up
After everyting is done you should have this information under Settings/About
Software: Windows Phone 8.1 Update 2
OS version: 8.10.15148.160
Firmware revision number: 02179.00000.15213.43037
OS version: 8.10.15148.160
Firmware revision number: 02179.00000.15213.43037
Please thank the folks above who made this possible (click the links for thanks pfranceschi, TheSuperShoe). Also, please let me know if I missed somebody or something. Hopefully, the fact that files showed up on the server is an indication that ATT will finally release full Denim and 8.1 Update 2 either on the servers or via OTA soon and this how to will become obsolete.
Disclaimer: I don't take any responsibility if your attempt in flashing your phone goes wrong and you brick it. Also, be warned that the packages may have been removed for a reason. E.g. it is possible that there is a problem with the rom in some form or another.
Last edited:
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