05-20-2012 12:31 AM
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  1. gahbmwm5's Avatar
    Yes indeed you have to love the commitment from Nokia. I'm on my third white Lumia 900...and follow their Nokia Discussion Support forums very closely.. Giving the staff requested PM's with certain info on the devices that I had issues with..capacitive buttons, vibrating rattle, and purple hue on low brightness setting...squeaks in upper right hand corner...when pressing unit very lightly with fingers..
    And their Tweet and email replies from NokiaUS Care...they are actively working on these troubling issues, and hopefully I will finally get a issue free device..I am completely enamored with the L-900, but the Q/C is a huge concern presently...
    05-19-2012 06:23 PM
  2. socialcarpet's Avatar
    My pre-ordered Lumia 900 has been flawless, but reading this story with such a happy ending really reinforces my feeling that I made a good decision going with Nokia. How a company takes care of it's customers says everything. No product is perfect, but what the company DOES about it is the most important thing of all. Personally I've seen very few companies treat their customers as well as Nokia. I've never seen ANY electronics company that did.

    The only (big) companies of any kind I can think of off the top of my head that I've experienced this level of customer service from are Amazon and L.L. Bean.

    Kudos to Nokia. It's also nice to see they are paying attention to this forum.
    JD Miles and GrayW0lf like this.
    05-19-2012 09:59 PM
  3. Mes3's Avatar
    Nokia's customer service is 100% of the reason I left Sprint and got a Lumia. I mean, WinMo and AT&Ts network are also reason.

    That being said, the first Lumia they opened up had scratches on the screen. Never seen that before out of the box. The one I have now suffers from the purple screen (which is no big deal right now since Nokia knows about and is gonna push a fix out at some point).
    GrayW0lf likes this.
    05-20-2012 12:31 AM
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