doctordowling
New member
Re: AT&T will give you a credit for the price difference on the 920 due to their Black Friday sale
Just got credited $100 on my account for the two Lumias on my family plan purchased last weekend. First CS representative I talked to refused to do it. He said he spoke to his manager and then she told him that we would have to go into the store we bought it from and it was up tot he manager's discretion whether or not to offer the refund. I asked to speak to that manager, told her my story, and also included the fact that I am a customer of over a decade, and could just refund the two lines and leave AT&T as my contracts were up in October without any ETF. Also mentioned that other people were speaking with CS representatives and were getting their bill credited. She extended the $100 as a 'one-time courtesy', but again reiterated that it should have be an in-store process and that any other CS representatives who offered the credit were 'wrong and shouldn't have done that'.
Just got credited $100 on my account for the two Lumias on my family plan purchased last weekend. First CS representative I talked to refused to do it. He said he spoke to his manager and then she told him that we would have to go into the store we bought it from and it was up tot he manager's discretion whether or not to offer the refund. I asked to speak to that manager, told her my story, and also included the fact that I am a customer of over a decade, and could just refund the two lines and leave AT&T as my contracts were up in October without any ETF. Also mentioned that other people were speaking with CS representatives and were getting their bill credited. She extended the $100 as a 'one-time courtesy', but again reiterated that it should have be an in-store process and that any other CS representatives who offered the credit were 'wrong and shouldn't have done that'.