04-07-2013 08:43 AM
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  1. m_kock's Avatar
    Not having that problem on my Red 920
    11-25-2012 10:11 AM
  2. tehkei's Avatar
    If its like the Lumia 900 the screen is held down by a long pin to the left of the sim card, so I would imagine that would give a bit of give if you pressed down hard in the middle top edge of the screen.
    11-25-2012 10:11 AM
  3. socialcarpet's Avatar
    Mine doesn't have the issue, but if someone else has it, he has the right to complain. We paid the same price, so he/she would expect it to be good quality.
    I don't understand people that say stop whining. If none of us complained, you would never be getting high build-quality phones.

    Anyways, i would exchange it with a new one if it's possible.
    Complain to Nokia and exchange the phone then. Not here. This isn't the complaints department, though you would think it was based upon the threads you see every time a new phone is introduced.
    11-25-2012 10:13 AM
  4. identity-x's Avatar
    Yellow 920...not so much as a freak.
    11-25-2012 11:37 AM
  5. larspassic's Avatar
    My phone doesn't seem to have this issue, but could this be possibly related to the reports of dust leaking into the front facing camera?
    11-25-2012 12:55 PM
  6. jsgiv's Avatar
    My 2 cents...

    Had this issue (clicking when pressing the top next to the SIM door) with my first phone (no dust however)...

    I returned my first unit due to heat issues, battery, etc. The heat actually caused the top of the phone to discolor.

    My new unit has been "perfect" (knock on wood) - no clicks, no discoloration, and while the unit gets warm at times its nowhere near as hot as my first unit.

    Only complaint on this one is that the power button is a little loose compared to my first one but I can live with that. :D
    11-25-2012 01:07 PM
  7. Korfuntu's Avatar
    My yellow 920 is solid as a brick. No problems here.
    11-25-2012 02:06 PM
  8. kevinn206's Avatar
    I have examined my phone more carefully, and it appears the top of the phone (where the headphone jack is) can be pressed down with noticeable travel. And when the top is pressed down, you can hear the clicking sound and you can also see the plastic gets closer to the glass. Now, if you press the bottom of the phone, then it's rock solid. You don't see any movement, and you don't hear any sound. When I get some spare time today, I'll do a video to show and hopefully hear what's going on.
    arayan4u likes this.
    11-25-2012 02:39 PM
  9. kevinn206's Avatar
    Complain to Nokia and exchange the phone then. Not here. This isn't the complaints department, though you would think it was based upon the threads you see every time a new phone is introduced.
    The tone of the OP, myself, and others who experiencing this behavior with our phones are merely querying other WPCentral users if they are having the same issues. By doing so, we have a better idea if it's isolated to myself and that we can use this post as an informal reference in our conversation with the carrier or Nokia. Your tone so far has been condescending to the OP and others who are having the same issue. We don't expect a perfect phone, but we do expect that a $500-700 phone unibody polycarbonate phone should not click or physically move when the top is pressed. In fact, we confirmed this by other members who are NOT experiencing this issue at all. This implies that there's a potential issue with our phones. This is the intention of this post; to find out if anyone else is having the same issue.

    I suppose all the posts about battery issue, bricking, freezing, dust, etc... are complaints, and by your logic, shouldn't be posted here in this Lumia 920 forum. If not, then I ask you, what's the purpose of this forum? So we should only share good stories? Maybe we should get rid of all the stickied posts to battery and bricking issues?
    Made in flanders and BLKahuna like this.
    11-25-2012 02:51 PM
  10. socialcarpet's Avatar
    The tone of the OP, myself, and others who experiencing this behavior with our phones are merely querying other WPCentral users if they are having the same issues. By doing so, we have a better idea if it's isolated to myself and that we can use this post as an informal reference in our conversation with the carrier or Nokia. Your tone so far has been condescending to the OP and others who are having the same issue. We don't expect a perfect phone, but we do expect that a $500-700 phone unibody polycarbonate phone should not click or physically move when the top is pressed. In fact, we confirmed this by other members who are NOT experiencing this issue at all. This implies that there's a potential issue with our phones. This is the intention of this post; to find out if anyone else is having the same issue.

    I suppose all the posts about battery issue, bricking, freezing, dust, etc... are complaints, and by your logic, shouldn't be posted here in this Lumia 920 forum. If not, then I ask you, what's the purpose of this forum? So we should only share good stories? Maybe we should get rid of all the stickied posts to battery and bricking issues?

    ImmortalWarrior likes this.
    11-25-2012 03:27 PM
  11. dabdoub81's Avatar
    as long as it doesn't let the dust coming inside the display , it is fine for me ,so any idea ?!
    11-25-2012 04:25 PM
  12. mlm1950's Avatar
    Here's the pics. In the first pic you can easily identify the gap between the frame and the upper screen. In the 2nd pic is me pressing the top of the phone, you could see no gap at all in this pic.
    https://skydrive.live.com/redir?resi...MPWNy2AO0OmgM4
    https://skydrive.live.com/redir?resi...J95bkMp1xef4SA
    I need some arrows or something. Are the first 2 pics the same? I don't see much difference in the 3rd pic.
    11-25-2012 06:49 PM
  13. blackfire's Avatar
    I had this issue with my first black 920. It clicked and squeaked pretty badly from the top of the phone. Even worst when I connected an audio cable to the 3.5mm jack. I did noticed that by slightly pressing and holding the screen in the top area, then pressing the top of the phone would not make it squeak or click. Reading other people reporting it makes me believe it is a manufacturing consistency or variation issue. I exchanged it for a red 920 (which I love!!), and it does not have this problem.

    I would recommend anyone with the issue to have it replaced if it bothers you. I had no issue since I was still within the 14 day period. But even after that the build quality issues should still be covered by the 1yr manufacturer warranty.
    11-25-2012 08:33 PM
  14. Chris Parsons's Avatar
    No issues here.. Black Lumia 920. Bought at the same time as Kevin's.. likely even the same batch.
    11-25-2012 08:51 PM
  15. prjkthack's Avatar
    I have to say that I have this exact same issue. The top part of the phone can definitely be pushed down, and makes a noticeable clicking sound upon doing so. It doesn't appear to affect the use of the phone in any way, but it is rather annoying for something that is supposed to be a solid piece of polycarbonate.

    Too late to switch it out for a new one sadly.

    While I don't particularly mind it, I do wonder if it will get worse in the long run. Is it coming apart slowly? I don't remember this when I first got the phone, but then I also don't remember specifically pushing in the top of my phone either. Will it affect the touch screen performance one day? I certainly hope not.
    11-25-2012 09:14 PM
  16. Matt Studney's Avatar
    I bought a White Lumia920 2 weeks ago and I definitely have this issue. I can even get my fingernail between the screen rim and polycarbonate body.... I've been mad about this all day after I noticed it yesterday .... Glad others are having same problem and bothered by it like me! I am a huge windows phone fan and Nokia supporter/stock holder so I do find this unacceptable... I show my phone off to anyone who asks about it (tons of compliments and questions in last 2 weeks)... the last thing I want to have to do is explain a defect.... even if I am the only one who knows about it.

    I might have this device for 2 years so having this issue out of the box is not a good sign... dust can definitely get in there and cause other issues. The phone should be air lock tight... or at least feel that way.

    I am going to write Nokia tonight.
    11-25-2012 09:17 PM
  17. DanB2's Avatar
    I had this issue from the first day I got the phone which was Nov 10th. The clicking went away, and then it started again a week later and stopped again. It's as if something snaps in and out of it's socket. Thankfully, I have not noticed dust in the camera. There is also a bit of give and creaking when I put pressure on the side of my 920 where the power, camera, and volume buttons are. Has anyone else noticed this?
    11-25-2012 09:19 PM
  18. ezcats's Avatar
    Yeah this happens on mine too (red AT&T). Either complain to ATT 100 times or just live with it. The same thing happens on my HTC One X. It creaks everywhere, I cant even pick it up without it creaking. But everyone does have a right to complain, no matter how small the problem.

    If you paid for it, you can complain about it. If its free, shut up and live with it.
    11-25-2012 09:44 PM
  19. gentry33's Avatar
    "I see noTHING... I here noTHING" Sgt. Schultz. Same here, no issues and I do not intend to press hard enough to make it happen.
    11-25-2012 09:46 PM
  20. azasadny's Avatar
    My Red L920 that I got on 11/9 is as solid as a rock, no hint of flexing in the case... Just another data point...
    11-25-2012 09:47 PM
  21. drunknbass's Avatar
    Here is a pic from my 1 day old Lumia. The lens is ~30x and the screen gap doesnt seem large in the pic because of the angle (hard to shoot) but you can see there is a large collection of dust. This is a day old and been in my pocket maybe 3 times.
    phone.png
    11-25-2012 10:02 PM
  22. Sinabu's Avatar
    No problems on my red 920. The top seems really sturdy.
    11-25-2012 10:10 PM
  23. atlbuc's Avatar
    My black Lumia had this real bad, I have a red one now and is having the same issue at the top left and bottom left although not as bad. If I push in on the glass at those points then it stops, its as if the glass is not fully secure.
    11-25-2012 10:11 PM
  24. ImmortalWarrior's Avatar
    Here is a pic from my 1 day old Lumia. The lens is ~30x and the screen gap doesnt seem large in the pic because of the angle (hard to shoot) but you can see there is a large collection of dust. This is a day old and been in my pocket maybe 3 times.
    phone.png
    I dunno man..... I don't think 1000x zoom is enough. Better check it at 2500x and call Stephen Elop on his direct line, let him know about the crisis.
    11-25-2012 10:13 PM
  25. drunknbass's Avatar
    I dunno man..... I don't think 1000x zoom is enough. Better check it at 2500x and call Stephen Elop on his direct line, let him know about the crisis.
    I was just curious and had a 30x handy. After looking at it with my own eyes regardless of any noises, i'd be worried of dust getting in. I have no idea the design of the case so maybe there are other ridges inside to block a direct path to the camera lens.
    11-25-2012 10:24 PM
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