Any fix on the crashing during charging (pad)?

[poken1151]

Hello All,

I was curious if anyone could confirm if there were any fixes to this issue. To recall, sometimes, on some nights, I'll put my 920 to charge on the table next to me in hopes the alarm will go off to wake me in the morn. It's been about 5 times now (recently today) since purchase back in Nov since I've woken up and the phone is un-responsive. I need to force a three button reboot.
Only 1 of the 5 incidents happened on a day where I really needed the alarm. Anyway, I'm used to using my phones alarm and am a bit afraid of this happening again, and would like to think my fix wouldn't be to buy a dedicated clock, lol. So I'm wondering if anyone's found any resolution to this issue.

I'm also afraid to send it in to Nokia and get a diff phone. I've heard of people on their 4th 920's (on this forum) for different things. But primarily battery life, and mines awesome. I don't wanna risk losing it, lol. Anyhoo, as said, any news to fix the charging pad crash? Many thanks in advance for any info.

 

[Alex Kj]

There's no "fix" - your phone is defective, exchange it. I also use charging pad, my Lumia never got "frozen" or anything like this when charging.

 

[xsonwong]

They said that they addressed this issue, preparing the fix, but no schedule yet...

 

[astondg]

I sent my Lumia 920 to Nokai Care to have this same issue fixed (and the rattling on vibration issue) fixed. I got the phone back a couple of days ago and I've had it on the charger overnight twice since without it locking up (i.e. it was fine in the morning). 2 nights isn't definitive proof that it's fixed but before I sent it away it locked up 4 out of 5 nights.

I can't say what they did exactly to fix the charging issue but on the invoice they list a factory reset, replacement of the vibration motor, cleaning some electrical contacts and running a full RF test.

 

[xsonwong]

I sent my Lumia 920 to Nokai Care to have this same issue fixed (and the rattling on vibration issue) fixed. I got the phone back a couple of days ago and I've had it on the charger overnight twice since without it locking up (i.e. it was fine in the morning). 2 nights isn't definitive proof that it's fixed but before I sent it away it locked up 4 out of 5 nights.

I can't say what they did exactly to fix the charging issue but on the invoice they list a factory reset, replacement of the vibration motor, cleaning some electrical contacts and running a full RF test.

We all know that replace the phone may solve problem completely, but we just don't want it...

 

[astondg]

We all know that replace the phone may solve problem completely, but we just don't want it...

I didn't get the phone replaced, I got it repaired. I still have the same phone I had before I sent it away. I.e. I didn't have to gamble on getting a phone with battery issues or whatever.

 

[xsonwong]

I didn't get the phone replaced, I got it repaired. I still have the same phone I had before I sent it away. I.e. I didn't have to gamble on getting a phone with battery issues or whatever.

But you lost all your data?

 

[astondg]

But you lost all your data?

I backed up all my data and restored it when I got the phone back. No data lost, worst thing I had to do was re-add my accounts and re-arrange my start screen. Granted I was lucky that none of the apps I used required any setup and that may not be the case for all apps.

Are you implying that you don't want to send it to Nokia Care and get it factory reset because you'll lose data? And that there's a software update coming that will resolve the issue? If that's the case then great. If mine is now actually fixed, which I'll need to verify after a few more nights on the charger, and the only changes Nokia made were a factory reset and some hardware fixes then I'm skeptical that a software update will be able to fix the issue and that I wouldn't have to perform a factory reset at some point in the future anyway.

 

[elyod]

I had this issue for over two weeks. I was on vacation and using Skype to talk to my girlfriend each night before charging the phone wirelessly, each night it would freeze. I got portico, hard reset the phone, and it stopped freezing for a few days. I started using Skype again and the phone started freezing again. I deleted Skype two weeks ago, no hard reset and have not had a freeze. I always charge wirelessly. This has led me to believe that it isn't a hardware issue. I thought I was going to have to replace my phone, but it has been working flawlessly since deleting Skype and my battery meter app.

 

[xsonwong]

I had this issue for over two weeks. I was on vacation and using Skype to talk to my girlfriend each night before charging the phone wirelessly, each night it would freeze. I got portico, hard reset the phone, and it stopped freezing for a few days. I started using Skype again and the phone started freezing again. I deleted Skype two weeks ago, no hard reset and have not had a freeze. I always charge wirelessly. This has led me to believe that it isn't a hardware issue. I thought I was going to have to replace my phone, but it has been working flawlessly since deleting Skype and my battery meter app.

Congrats!!
Then I wait for the software fix then...

I don't have this problem at the first 4 weeks, so I don't think it is hardware problem.

 

[mrshamoozoo]

i usually leave my screen on when i first initially put the phone on the charger pad, that seems to make it not "brick" in the middle of the night

 

[poken1151]

i usually leave my screen on when i first initially put the phone on the charger pad, that seems to make it not "brick" in the middle of the night

Well it's definitely frozen for me in either instance. But I do have skype installed. Will uninstall and give it a couple days more of a trial. If it happens again I'll definitely try the repair, since it's been confirmed they won't do a full replace (tho that wouldn't be too bad for some screen scratches and the fact that my accellerometor stopped working for 3-days). I've done a hard reset already and lost all my save game data, everything else like messages and app installs were backed up to the cloud.

If there is a fix on the way, hopefully it'll come before the next time it happens. Thanks a lot for the replies, well noted.

 

[helsten2]

I put the phone in "flight mode" during charging. No freeze after I started doing that ...
Supposedly, the Portico update (I am still waiting, yes ...) would fix the random freeze- and reboot issues, but reading this forum - I am not very optimistic

 

[Jaripi]

I put the phone in "flight mode" during charging. No freeze after I started doing that ...
Supposedly, the Portico update (I am still waiting, yes ...) would fix the random freeze- and reboot issues, but reading this forum - I am not very optimistic

Just curious, did you ever try to use other SIM card ?

 

[helsten2]

Just curious, did you ever try to use other SIM card ?

Yes, first I got one with only 3G support. Freeze ... (and random reboots)
Then received another one with 4G support. Freeze ... (and random reboots)

 

[Jaripi]

Yes, first I got one with only 3G support. Freeze ... (and random reboots)
Then received another one with 4G support. Freeze ... (and random reboots)

Was it the same operator for these 2 SIM cards ?

 

[helsten2]

Was an operator the same for these SIM cards ?

Yes

 

[Jaripi]

Yes

Well, I would try to use SIM card of some other operator ... to see is it caused by a SIM card of your current operator ...

 

[helsten2]

Well, I would try to use SIM card of some other operator ... to see is it caused by a SIM card of your current operator ...

Hmm, I'll see what I can do ...

 

[elyod]

I had this issue for over two weeks. I was on vacation and using Skype to talk to my girlfriend each night before charging the phone wirelessly, each night it would freeze. I got portico, hard reset the phone, and it stopped freezing for a few days. I started using Skype again and the phone started freezing again. I deleted Skype two weeks ago, no hard reset and have not had a freeze. I always charge wirelessly. This has led me to believe that it isn't a hardware issue. I thought I was going to have to replace my phone, but it has been working flawlessly since deleting Skype and my battery meter app.

Update: my phone froze on a wired charger last night for the first time ever, and it is the first freeze since uninstalling Skype. I thought the issue was solved for me, but I also told myself that if it froze once more on a charger I would replace it. So I am calling ATT warranty today.