1. roy316's Avatar
    Dave Stone: Hello Zhi. How may I assist you today?

    Zhi: Hi, Dave

    Zhi: I just want to ask when will be Amber update for Lumia 920 available from ATT

    Zhi: actually it came out for a long time

    Zhi: 'looks like all over the world got the update except att

    Dave Stone: I am not sure what you are referring to, but updates are sent from the manufacturer so we do not have information about them.

    Zhi: http://www.nokia.com/global/support/...te/wp8-softwar

    Zhi: Nokia gave it to your company many months ago

    Zhi: need your company certified

    Zhi: Look at this list,

    Zhi: Att will be the last one

    Dave Stone: We do not send out updates so there is no information.

    Zhi: Do you understang what I said?

    Zhi: Did you have a look of that website?

    Dave Stone: I understand, but we still do not have any information about any updates for any phone so you just have to wait until it is ready if it is ever released.
    fpostrow likes this.
    09-26-2013 03:00 PM
  2. Only Mama Knows's Avatar
    What did you expect to happen?
    09-26-2013 03:06 PM
  3. roy316's Avatar
    what's surprised me is : they even do not know what is the Amber?
    09-26-2013 03:15 PM
  4. realwarder's Avatar
    Customer support agents are a totally different department to the people who validate firmware.

    Asking them is like asking a NASA tour guide whether the latest shuttle firmware update is ready.

    (Ok, I'm being really mean here - NASA people of course are so much more educated than AT&T customer service, but the point is made)

    Any intelligence from an AT&T customer service agent is likely something they read online from a web search.

    (Am I being too mean here? Perhaps. But I'm annoyed that my phone still doesn't have Amber.)
    09-26-2013 03:15 PM
  5. SoloXCRacer's Avatar
    Customer support agents are a totally different department to the people who validate firmware.

    Asking them is like asking a NASA tour guide whether the latest shuttle firmware update is ready.

    (Ok, I'm being really mean here - NASA people of course are so much more educated than AT&T customer service, but the point is made)

    Any intelligence from an AT&T customer service agent is likely something they read online from a web search.

    (Am I being too mean here? Perhaps. But I'm annoyed that my phone still doesn't have Amber.)
    Nope, sounds just about right.
    09-26-2013 03:50 PM
  6. Derausgewanderte's Avatar
    I am actually getting tired of these posts. Yet another thread opened even though you could have easily posted it in the other one that talks about exactly this?
    09-26-2013 05:38 PM
  7. Reflexx's Avatar
    CSRs have to cover issues with many different devices as well as general service and network issues. You're not going to find one that knows everything. If AT&T doesn't have some official statement handed out to them, then their guess will be as good as yours.

    Whatever problems we have with carriers isn't the fault of the Customer Service Rep.
    jlynnm350z likes this.
    09-26-2013 06:02 PM

Similar Threads

  1. Replies: 6
    Last Post: 10-09-2013, 05:54 AM
  2. Hi! Android Dev now also WP Dev
    By Muri Muffins in forum New to the Forums? Introduce Yourself Here!
    Replies: 9
    Last Post: 10-01-2013, 08:50 PM
  3. I'm impressed with CNET for once
    By Jas00555 in forum Microsoft Surface 2
    Replies: 26
    Last Post: 09-30-2013, 07:34 PM
  4. SOLD MINT AT&T LG G2 Unlocked With Black Diztronic Case
    By tebugg in forum Marketplace Archive
    Replies: 0
    Last Post: 09-26-2013, 02:30 PM
LINK TO POST COPIED TO CLIPBOARD