1. Brijesh B Mandrekar's Avatar
    I was updating lumia cyan update on my phone
    today . i had successfully downloaded two updates while phone was for charging , then i removed it as battery was fully charged , i then installed updated, inbetween those gear and all had come but after that this blank black screen , & screen with nokia name ... i think its reboots ...and its still same reboot ... sad part i will loose all my data.. hope all it dont void my warranty .. i had not updated dev prev yet why i got this problem ???
    l

    200820141567.jpg200820141568.jpg
    08-20-2014 11:20 AM
  2. TechFreak1's Avatar
    As with any updates for phones, you should always back up your data.

    Can you plug in your phone into your PC / laptop and does it recognise it?
    08-20-2014 11:37 AM
  3. Brijesh B Mandrekar's Avatar
    no it does not recognize
    08-20-2014 01:09 PM
  4. NOLATechy's Avatar
    Unfortunately, is it doubtful you will be able to recover your data if your PC does not recognize your phone when you plug it in. At this point, you will need the Nokia Software Recovery Tool. You can get it here

    Once you get the recovery tool, follow the instructions on this page.

    This should get your phone back up and running, then you can re-download your apps. Unfortunately, your photos, videos, etc won't be recoverable unless you have been uploading them to OneDrive, something I do CONSTANTLY!
    08-20-2014 02:28 PM
  5. TMavC5's Avatar
    Do you know if the recovery tool restore 8.0 or CYAN AT&T 920?
    08-20-2014 04:53 PM

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