1. soheil08's Avatar
    last night i put in charge my lumia 925 and in the morning when i plug out it, i saw it didnt display anything. first i thought it is off but after that i realized it is on and it doesnt display anything. the light of buttons (windows logo, search and back) in bottom of screen is ok and its on but screen is dead. i soft-reset it but it stlil doesnt display anything
    pls help me
    08-23-2015 09:37 AM
  2. gpobernardo's Avatar
    Have you tried connecting your phone to your PC and see if it actually can be recognized?

    At any rate, either the connection of your screen has become loose or your screen already needs replacement - both of these can be done by qualified technicians in a service center.

    By the way, if you can recall, what OS version does your L925 have? 8, 8.1 or 10TP?
    08-23-2015 11:42 AM
  3. soheil08's Avatar
    i connected to my laptop and its recognized my lumia 925
    The OS was winphone 8.1
    I update it according to the microsoft updates and my last update was for 3 or 4 month ago.

    pls help me and thank you !!!
    gpobernardo likes this.
    08-23-2015 12:23 PM
  4. soheil08's Avatar
    I decided to flash my lumia and reinstall ROM again. what do you think about this?
    gpobernardo likes this.
    08-24-2015 11:08 AM
  5. gpobernardo's Avatar
    It's good that your phone can still be recognized - this indicates that your phone is still working (no corrupt OS, etc.), but the screen just isn't working. This could also mean that a connection may have just come loose. If this is the case, then performing a ROM re-installation will not fix the issue; either take your phone to a service center or open it up yourself in an attempt to check and reconnect the screen (if it was indeed disconnected).
    08-29-2015 09:45 AM

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