My wife's white 920 cracked randomly in her hand a small, but noticeable crack. Then one day out of the blue that small crack just shattered into a completely cracked screen. The phone was still functional, but I believe this may be a defect in the so called "Gorilla Glass" and the sad thing is. We were expected to play the 150.00 deductible, because AT&T didn't believe the phone shattered on it's own. That Gorilla Glass is garbage. My 1020 has a minor scratch near the AT&T logo. Keep in mind I've never dropped my phone and keep it in a pocket by itself. I go to the store to purchase a Zagg Full body shield and the employee is trying to tell me it's not needed. He pulls out his 1020 and starts to scratch the screen with his keys as if I'm some *****. I pulled out my 920 and 1020 and showed him how the screen does scratch and his was in disbelief. My point being the screen will and does randomly crack and it's is not scratch proof, so all those so called beat a nail with your 920, like a hammer is crap! Good luck getting a replacement. My advice is called AT&T and tell them your phone is stuck on the gears after a reset and have them send you a replacement if its still under warranty before the screen completely cracks. The minor crack doesn't matter, Their main concern is water damage and as long as there's no water damage they'll ship you a replacement.