1. jleebiker's Avatar
    Nokia.com lists:
    Location technologies: A-GPS, A-GLONASS, Magnetometer.

    "Magnetometer" is a compass right? I thought I had resolved this, but now, my mapping apps don't seem to see a hardware based compass. Do other people have a hardware based compass recognized in their 928 or is it GPS based compass?
    09-29-2014 01:15 PM
  2. slyronit's Avatar
    I can confirm that a magnetometer is a compass. Which apps do you refer to?

    Try this app. This will tell you if it can detect a hardware compass.

    http://www.windowsphone.com/s?appid=...b-78e7d1fa76f8
  3. slyronit's Avatar
    I can confirm that a magnetometer is a compass. Which apps do you refer to?

    Try this app. This will tell you if it can detect a hardware compass.

    http://www.windowsphone.com/s?appid=...b-78e7d1fa76f8
    09-29-2014 01:21 PM
  4. jleebiker's Avatar
    A few GPS, topo mapping apps.

    I downloaded WinPhone Info Free and it reports under "supported apis" that "compass" is not supported.

    I'm on the latest version of 8.1DP with the update from last week.

    Is anyone else seeing this? Are there any other 928 owners that have a working magnetic compass (not GPS compass)?
    09-29-2014 01:51 PM
  5. frankelweeze's Avatar
    I downloaded the app and on my 928, Compass IS supported.
    jleebiker likes this.
    09-29-2014 10:24 PM
  6. jleebiker's Avatar
    Ok, seems I do have a problem. Looks like I will need to do a hard reset. Ugh...
    Isn't there a tool that will do a complete backup just prior to doing a hard reset? Guess I need to find that...
    09-29-2014 11:20 PM
  7. sinime's Avatar
    Could location services have been accidentally turned off? Go to Settings -> location

    I turned mine off and my compass app still "works" but not correctly.
    09-29-2014 11:29 PM
  8. jleebiker's Avatar
    Location services is on. Thanks for trying.
    09-30-2014 04:57 PM
  9. Nokia_Lumia's Avatar
    I had six replacements for the 928 for various issues, and the last 3 had to be hard-reset upon arrival to get the compass to work.
    10-01-2014 12:04 AM
  10. jleebiker's Avatar
    Hmm... seems weird that a simple compass sensor would be so problematic.
    10-01-2014 01:01 PM
  11. KCandSunshine13's Avatar
    I feel your pain. I have had to perform a hard reset on my 928 three times because of this issue. Yesterday, while trying to use the app, Here City Lens, I got the message "Your device doesn't support a motion sensor." Well, on to hard reset #4 and another day wasted re-installing music, videos, pictures & apps.
    10-05-2014 06:54 AM
  12. jleebiker's Avatar
    I feel your pain. I have had to perform a hard reset on my 928 three times because of this issue. Yesterday, while trying to use the app, Here City Lens, I got the message "Your device doesn't support a motion sensor." Well, on to hard reset #4 and another day wasted re-installing music, videos, pictures & apps.
    Are you using the backup tool?
    10-06-2014 09:49 AM
  13. KCandSunshine13's Avatar
    Yes, I use the default backup app under Settings; however, I just use it for settings, IE Favorites, texts and installed apps. I will still need to delete all of the CNN, Weather Channel, & other crap apps I don't use as well re-install my music & photos. Updating Maps take a long time, too.
    10-06-2014 10:27 AM
  14. KCandSunshine13's Avatar
    NOTE TO ALL 928 USERS:

    If your compass doesn't work, then you probably had a hard hit to the phone which knocked the magnetometer out of whack. I used my compass last weekend and it worked fine. Since that time, I just happened to have my 928 slid across my dash and hit the passenger floor of my car. On Saturday, I tried to use Here City Lens and no dice. A hard reset and now it works once again. Just on observation...
    jleebiker likes this.
    10-06-2014 10:37 AM
  15. jleebiker's Avatar
    I resorted to doing a hard reset as well. Prob not a bad idea since I had 200MB free space left.
    I've installed and uninstalled hundreds of apps. It's fresh now.

    And the reset cleared up the compass issue. Of course, the backup doesn't see the backup I did JUST before resetting it so now I'm stuck reloading everything and setting up again by hand. Sigh...
    10-07-2014 11:34 AM
  16. Nokia_Lumia's Avatar
    I just noticed my compass is no longer working. The last time I used Here City Lens was a month ago, now it says I don't have a motion sensor. I have def. dropped the phone: while sprinting, it fell from my armband, crashing on the asphalt (only has minor damage on three corners, and this is without a case!)
    10-08-2014 11:14 PM
  17. jleebiker's Avatar
    I just noticed my compass is no longer working. The last time I used Here City Lens was a month ago, now it says I don't have a motion sensor. I have def. dropped the phone: while sprinting, it fell from my armband, crashing on the asphalt (only has minor damage on three corners, and this is without a case!)
    Hope you didn't dent the asphalt too badly. ;-)
    10-09-2014 04:19 PM

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