02-16-2015 11:07 PM
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  1. Indistinguishable's Avatar
    I had hard reset my Icon immediately after updating to 8.1, but I restored from my 8.0 backup, if that means anything. A clean install without restoring might be different.
    To be clear, if we don't restore does that mean we lose all of our text messaging history?
    04-30-2014 01:35 PM
  2. GreenScrew's Avatar
    I just picked up an Icon yesterday to replace my 8x. First thing I did was upgrade to 8.1. WiFi is terrible! 3/4 bars on my 8x when I'm in my garage and Icon doesn't even see my router. I'll keep my fingers crossed that it's an 8.1 issue and deal with it assuming future firmware will resolve it. If not this phone is unacceptable.
    05-02-2014 12:21 PM
  3. gernerttl's Avatar
    I just picked up an Icon yesterday to replace my 8x. First thing I did was upgrade to 8.1. WiFi is terrible! 3/4 bars on my 8x when I'm in my garage and Icon doesn't even see my router. I'll keep my fingers crossed that it's an 8.1 issue and deal with it assuming future firmware will resolve it. If not this phone is unacceptable.
    Before you blame the phone. What other Wi-Fi networks are in your neighborhood? You may be getting interference from other Wi-Fi networks.

    Do you, or any of your neighbors have cordless phones that are on the 2.4GHz band? You can find apps that will do a wireless survey for you. I was having problems with a few of our devices after moving into a different house. I downloaded and installed an app called inSSIDer 3. I installed it on my Surface Pro so see what the wireless situation was in my neighborhood. I found 17 different Wi-Fi networks within my immediate area (approx. 100 yard radius). All of them running in the 2.4GHz band. That's not including any cordless phones in the neighborhood. To resolve my problems, I upgraded my router to a dual-band router that uses both 2.4GHz and 5.8GHz. The Icon is 5.8GHz capable so I've had no problems.

    Check to see if your router is dual band capable and enable the 5.8GHz band and try to connect to it.
    05-03-2014 12:59 AM
  4. GreenScrew's Avatar
    Thanks for trying to help Timothy but I assure you it's the phone. It has terrible WiFi range. I'm in a rural area without any neighboring WiFi. WiFi works great with 3 other phones, 3 different tablets, and a notebook. Same places where coverage is fine on other devices my Icon doesn't even see the router in range. Fingers crossed it's a WP8.1 thing.
    MikeSo likes this.
    05-03-2014 09:50 AM
  5. thecaringkind's Avatar
    I have noticed that my Icon's WiFi is much less effective than my Nokia Lumia 2520. Have to admit that's really annoying. Anyone else notice this?
    05-03-2014 10:07 AM
  6. gernerttl's Avatar
    I am just here to say that I have no issues with my Xbox One, Samsung Galaxy Tab 10.1, 2 Icons (one belonging to the wife), and 2 PCs being on WiFi, but then again I have like a $130 router.
    Good point. I have a higher end dual-band Net Gear router and having no issues. I run all but one device on the 5.8GHz band. I had connection problems with my old single band router. The neighborhood I live in has 17 2.4GHz Wi-Fi networks within a 100 yard radius, so I upgraded to a dual-band router and all my connection problems were solved.

    So before blaming the phone, take a look at how many other networks are running in the area. Also, cordless phones use 2.4GHz band and microwave ovens also cause interference in that band as well.

    For those of you who have a dual-band router, enable the 5.8GHz wireless and connect to that and see what happens. The Icon is 802.11 n/g/b/ac capable. 802.11 n/g/b all run on the 2.4GHz band and 802.11 ac run on 5.8GHz.
    05-03-2014 11:31 AM
  7. RetBchBoy's Avatar
    I just switched from a 928 and there's a big difference in reception. I have both 2G and 5G wireless configured throughout my house. I have no interference with other routers. The phones antenna or software isn't right yet. I keep going back and forth between 2 and 5 and the 2G does get better coverage, of course. I have my 5 set as N + AC and my 2G as Legacy.
    I'm not too worried about it because I think a firmware will fix it..... I hope!
    05-03-2014 12:23 PM
  8. gernerttl's Avatar
    Thanks for trying to help Timothy but I assure you it's the phone. It has terrible WiFi range. I'm in a rural area without any neighboring WiFi. WiFi works great with 3 other phones, 3 different tablets, and a notebook. Same places where coverage is fine on other devices my Icon doesn't even see the router in range. Fingers crossed it's a WP8.1 thing.
    I don't think it's WP8.1, I am on 8.1 as well and not having any problems.
    05-03-2014 12:56 PM
  9. Hounds's Avatar
    I'm experiencing the same issue. I originally had a 925 on TMobile but the cell coverage was poor. I moved to Verizon and ordered an Icon, the coverage is better but the wifi on the Icon is terrible. I'm not sure if it's the phone or the 8.1 preview installed, either way it's pretty bad.
    05-03-2014 05:29 PM
  10. markk132's Avatar
    I've had the Icon for about a month now. Wifi was fine before 8.1, but after I upgraded to 8.1 it's been absolutely awful. It doesn't even connect to my Wireless N network, but it does connect to my crappy Wireless G network but barely. It only stays connected if i'm close to it. I'm assuming its a firmware thing and when the official 8.1 update gets pushed by Verizon, it'll be fixed.
    05-03-2014 05:34 PM
  11. matfantastic's Avatar
    Just wanna chime in and say my wifi is terrible on 8.1 Same problem as others here. Hard resets don't fix it. Hoping its addressed with the Lumia Cyan update.
    05-03-2014 06:46 PM
  12. gernerttl's Avatar
    Then I'm stumped. Like I said, I'm not having issues. Other than GreenScrew (because he's stated he's in a rural area with nobody else near enough), do any of you guys know if there are other 2.4GHz/5.8GHz networks in close proximity or possible neighbors using 4th Gen cordless phones? 4th Gen cordless phones also use the 5.8GHz band and are known to cause interference.

    Like I said previously, I used inSSIDer 3 and was surprised at so many Wi-Fi networks in my area. When you bring up your Wi-Fi connection screen on your respective phones, how many networks do you see? If you see more than two or three, there could be interference. I think as Wi-Fi becomes more widespread, we're going to be seeing more and more interference. Also, cordless phones won't show up as wireless networks because they don't broadcast SSID's. All it takes is one or two running on the same channel as your Wi-Fi networks to make a mess of things.

    And yes, you could be standing right next to your router and still have connection problems from interference from other Wi-Fi networks. It happened to me with my old router and my 928 on 2.4GHz.

    The reason why I keep pushing the interference cause is that I'm not understanding how you guys all being fellow Icon owners all running WP8.1 are having Wi-Fi issues and I a fellow Icon owner running WP8.1 is not having problems.

    radmanvr also brought up a good point about the router quality. I'm running a Netgear R6300v2 which, at the time I bought it about 7 months ago, was Netgear's top of the line home/small business router.
    05-03-2014 07:23 PM
  13. TLRtheory's Avatar
    It's pretty annoying on mine.

    I have a Linksys E2500... definitely nowhere near the best I could've got, but EVERYTHING else works nicely on it. It's not too high tech for my Wii like my dad's ASUS RT66U is, and it's been compatible with everything I have including a Dell M5040 Laptop, Toshiba C655 Laptop, iPhone 4, PlayStation Vita, OUYA, Xbox 360-e-slim, Xperia Play, Nook Simple Touch, Lumia 520, Surface Pro 2, Venue 8 Pro, Veriton N281G, Mac Mini and Lenovo A2107A... the Lumia Icon is the ONLY DEVICE IN THIS HOUSE that doesn't play well with my WiFi.

    It'll have solid speeds... when it's connected - but that's only like 50% of the time. It often disconnects and shifts into "limited" connectivity. If I were already having WiFi issues with other devices then I'd chalk it up to me buying from the low-end of routers, but everything in this house likes my E2500... except the Icon. Drives me nuts.
    05-04-2014 05:34 AM
  14. mtalinm's Avatar
    it's dismal on mine as well. i have unlimited data so I'm not terribly worried, but because uploading pictures ONLY works on wifi I would like wifi to work.
    05-04-2014 07:31 AM
  15. gernerttl's Avatar
    Have you guys tried connecting to other wifi networks to get a better idea of performance? Also, this may sound silly, but a simple reboot of the router may solve the issue too.
    05-04-2014 01:06 PM
  16. zorb58's Avatar
    I posted this before, but I think it is worth reiterating:

    My experience with the Icon is that it severely underestimates the connection quality. Mine constantly has 1 bar or less on the wifi symbol, yet it never loses the connection and speeds remain high. Unless you're losing connection all together (and I know, some of you are), I wouldn't worry about the symbol in the corner.
    gernerttl likes this.
    05-04-2014 01:15 PM
  17. TLRtheory's Avatar
    Have you guys tried connecting to other wifi networks to get a better idea of performance? Also, this may sound silly, but a simple reboot of the router may solve the issue too.
    Yep, regardless of whether it's my dad's awesome ASUS router, my kinda junky E2500, hospital WiFi or work's WiFi... I feel like I'm boxing to get past "limited" connection on the Icon.

    I've thought about rebooting the connection... but at the same time, having 10 devices working without a hitch kinda makes me feel like I'd be wasting my time.
    05-04-2014 07:00 PM
  18. onlysublime's Avatar
    I'm pretty sure it's because while we are able to get Windows Phone 8.1 through the developer program, we cannot get the firmware upgrade for the phone. That will only be available from the carriers.

    I've noticed that WiFi performance has degraded since I upgraded. For example, between my bathroom and the router are multiple walls. I used to get a great signal. Now it's a fraction of what it used to be. I fully expect to have the performance back to where it was before once we can get the full complete upgrade from the carrier.

    It's "only" Windows Phone 8.1. The version of Windows Phone 8.1 you will get from the developer preview is "final," but it does not include any device firmware or driver updates that will accompany the future, public releases of his update on specific handsets. Also, Microsoft typically delivers small post-RTM updates that handset makers include with their phones; this release does not include any of that.
    05-04-2014 08:01 PM
  19. GreenScrew's Avatar
    My experience with the Icon is that it severely underestimates the connection quality. Mine constantly has 1 bar or less on the wifi symbol, yet it never loses the connection and speeds remain high. Unless you're losing connection all together (and I know, some of you are), I wouldn't worry about the symbol in the corner.
    I don't find this to be the case. For me I find its very accurate I get 1 bar and when I walk to the other side of my (attached) garage, it doesn't find the router at all. My HTC 8x with 8.1 gets 3 bars at the furthest point in the same garage.
    05-04-2014 08:13 PM
  20. JudgeHolden's Avatar
    I just hit my data limit, even though I'm almost always within range of wifi. My Icon just can't do anything with the signal in my bedroom. My 928 had zero problem with this.

    Making matters worse, under the dev preview I've discovered that, often, when I return home from work, my Icon can't connect to my Wifi at all without a soft reset. I went two weeks without noticing this.
    05-05-2014 12:02 PM
  21. Kieta's Avatar
    Yeah, the wifi range is just bad on the ICON. And maybe it only affects certain ICONs. I even went as far as to replace my Linksys E3200 with a Netgear AC router to have the same terrible range. When I'm close to the router it's fine but let me step out the back door, it's a struggle for the wifi to even stay connected while my wife and daughter can sit right next to me with perfect wifi connection on an Android and iphones. My tablet even has better range.
    05-05-2014 01:51 PM
  22. gernerttl's Avatar
    I've walked around my house and into my garage, and I noticed a big degradation of signal strength in certain parts of my house, namely, my daughter's room and the garage. I wasn't able to connect via 5.8GHz when I went into my garage and my daughter's room. That is to be expected since 5.8GHz ac networks have a much smaller range than 2.4GHz b/g/n networks; and obstructions affect the 5.8GHz band more than 2.4GHz. I still had a really good signal for my 2.4GHz network though and could connect, though I don't use that much, primarily because of severe interference from surrounding 2.4GHz networks (approx. 17) in my neighborhood. My daughter's tablet is the only device that routinely connects to it because it is not 5.8GHz capable.
    05-05-2014 03:23 PM
  23. owsleyf's Avatar
    I would say it means a lot. How can that not mean much? And apps show the signal strength on the Icon to be the weakest. Problem is I couldn't find the same signal strength app for both Android and Windows. It's not a big deal to me as I was planning on getting a wider range router anyways. But for this many people to have the exact same issue, I believe its an issue. And I believe Nokia does as well. I just hope we get a fix for it sooner than later.
    I too am experiencing same issue, place my ipad, iphone and Icon side by side and my Icon's wireless signal will be the lowest. I'm running 8.1 btw. On recent vacation, I had to revert back to my iphone due to lack of my Icon being able to connect to hotel's network...sadly the iphone had no such problem. Please Nokia fix this.
    MikeSo likes this.
    05-05-2014 06:48 PM
  24. zerog46's Avatar
    Okay so I just updated my Icon to windows 8.1 and had the wifi issues. I reset my phone a few times and a row and it seemed to fix the issue, not sure it that's it or what but it's working.
    05-05-2014 08:43 PM
  25. cbreze's Avatar
    Ive seen my WiFi signal bars drop off to nothing and be completely grayed out yet I still stay connected and can use WiFi like its fine. Makes me think that on my icon at least, as I can't speak for others, that its more of an aesthetics issue with the bars display than an actual disconnection. In any case, its a non issue and I no longer pay attention to it.
    05-06-2014 11:26 AM
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