Is Wifi terrible on all Icons?

[JetFixxxer]

Mine is horrible. My Internet speed is 150/75 and my router is either 2.4 Ghz or 5Ghz. It slow on both and drops the single. The router is two feet away.

Icon
18.80 Mbps / 5.31 Mbps on 5Ghz. 30 ms to Server
2.89 Mbps / 5.25 Mbps on 2.4 Ghz. 41 ms to Server

My MiiX 8.1 update tablet.
14.53 Mbps / 22.11 Mbps on 2.4 Ghz 22 ms to Server
28.62 Mbps / 52.27 Mbps on 5 Ghz 17 ms to Server

My computer to same server

 

[MobileVortex]

Mine seems to be getting worse and worse. I had to change the SSID on my 2.4 and 5 Ghz connections and stay on the 2.4 because the 5 wont work at all on my icon. My laptop, roku, 360 all work fine on the 5.0 connection.

 

[JudgeHolden]

I often have to turn my WiFi off and use Data when laying in bed. I never had to do that with my 928.

 

[berty6294]

The performance of my WiFi is fast as all hell... but occasionally I have to toggle it on and off to get it to work and it gets quite frustrating. Has to be done probably 3 times a day

 

[MobileVortex]

Mines close to 7 times a day, or almost everytime i unlock it!

its fast if im close to the router... seems like my LTE doesnt get the same quality my 928 did either. I'm pretty close to contacting Nokia about it.

 

[Dreamspell]

I just bought an Icon and the WiFi range is terrible in comparison to my Lumia 720.

 

[JetFixxxer]

I just bought an Icon and the WiFi range is terrible in comparison to my Lumia 720.

Did you install 8.1? I didn't have issues with 8.0, but it's horrible on 8.1.

 

[Dreamspell]

Did you install 8.1? I didn't have issues with 8.0, but it's horrible on 8.1.

Yep, it turns out the poor WiFi reception is an issue with 8.1. It's fine in 8.0.

 

[Indistinguishable]

Did you install 8.1? I didn't have issues with 8.0, but it's horrible on 8.1.

Yep, it turns out the poor WiFi reception is an issue with 8.1. It's fine in 8.0.

I've noticed WiFi cutting out on wp8.1. I wonder if a hard reset would fix it?

 

[Dreamspell]

I've noticed WiFi cutting out on wp8.1. I wonder if a hard reset would fix it?

I had hard reset my Icon immediately after updating to 8.1, but I restored from my 8.0 backup, if that means anything. A clean install without restoring might be different.

 

[Indistinguishable]

I had hard reset my Icon immediately after updating to 8.1, but I restored from my 8.0 backup, if that means anything. A clean install without restoring might be different.

To be clear, if we don't restore does that mean we lose all of our text messaging history?

 

[GreenScrew]

I just picked up an Icon yesterday to replace my 8x. First thing I did was upgrade to 8.1. WiFi is terrible! 3/4 bars on my 8x when I'm in my garage and Icon doesn't even see my router. I'll keep my fingers crossed that it's an 8.1 issue and deal with it assuming future firmware will resolve it. If not this phone is unacceptable.

 

[anon(7901790)]

I just picked up an Icon yesterday to replace my 8x. First thing I did was upgrade to 8.1. WiFi is terrible! 3/4 bars on my 8x when I'm in my garage and Icon doesn't even see my router. I'll keep my fingers crossed that it's an 8.1 issue and deal with it assuming future firmware will resolve it. If not this phone is unacceptable.

Before you blame the phone. What other Wi-Fi networks are in your neighborhood? You may be getting interference from other Wi-Fi networks.

Do you, or any of your neighbors have cordless phones that are on the 2.4GHz band? You can find apps that will do a wireless survey for you. I was having problems with a few of our devices after moving into a different house. I downloaded and installed an app called inSSIDer 3. I installed it on my Surface Pro so see what the wireless situation was in my neighborhood. I found 17 different Wi-Fi networks within my immediate area (approx. 100 yard radius). All of them running in the 2.4GHz band. That's not including any cordless phones in the neighborhood. To resolve my problems, I upgraded my router to a dual-band router that uses both 2.4GHz and 5.8GHz. The Icon is 5.8GHz capable so I've had no problems.

Check to see if your router is dual band capable and enable the 5.8GHz band and try to connect to it.

 

[GreenScrew]

Thanks for trying to help Timothy but I assure you it's the phone. It has terrible WiFi range. I'm in a rural area without any neighboring WiFi. WiFi works great with 3 other phones, 3 different tablets, and a notebook. Same places where coverage is fine on other devices my Icon doesn't even see the router in range. Fingers crossed it's a WP8.1 thing.

 

[thecaringkind]

I have noticed that my Icon's WiFi is much less effective than my Nokia Lumia 2520. Have to admit that's really annoying. Anyone else notice this?

 

[anon(7901790)]

I am just here to say that I have no issues with my Xbox One, Samsung Galaxy Tab 10.1, 2 Icons (one belonging to the wife), and 2 PCs being on WiFi, but then again I have like a $130 router.

Good point. I have a higher end dual-band Net Gear router and having no issues. I run all but one device on the 5.8GHz band. I had connection problems with my old single band router. The neighborhood I live in has 17 2.4GHz Wi-Fi networks within a 100 yard radius, so I upgraded to a dual-band router and all my connection problems were solved.

So before blaming the phone, take a look at how many other networks are running in the area. Also, cordless phones use 2.4GHz band and microwave ovens also cause interference in that band as well.

For those of you who have a dual-band router, enable the 5.8GHz wireless and connect to that and see what happens. The Icon is 802.11 n/g/b/ac capable. 802.11 n/g/b all run on the 2.4GHz band and 802.11 ac run on 5.8GHz.

 

[RetBchBoy]

I just switched from a 928 and there's a big difference in reception. I have both 2G and 5G wireless configured throughout my house. I have no interference with other routers. The phones antenna or software isn't right yet. I keep going back and forth between 2 and 5 and the 2G does get better coverage, of course. I have my 5 set as N + AC and my 2G as Legacy.
I'm not too worried about it because I think a firmware will fix it..... I hope!

 

[anon(7901790)]

Thanks for trying to help Timothy but I assure you it's the phone. It has terrible WiFi range. I'm in a rural area without any neighboring WiFi. WiFi works great with 3 other phones, 3 different tablets, and a notebook. Same places where coverage is fine on other devices my Icon doesn't even see the router in range. Fingers crossed it's a WP8.1 thing.

I don't think it's WP8.1, I am on 8.1 as well and not having any problems.

 

[Hounds]

I'm experiencing the same issue. I originally had a 925 on TMobile but the cell coverage was poor. I moved to Verizon and ordered an Icon, the coverage is better but the wifi on the Icon is terrible. I'm not sure if it's the phone or the 8.1 preview installed, either way it's pretty bad.

 

[markk132]

I've had the Icon for about a month now. Wifi was fine before 8.1, but after I upgraded to 8.1 it's been absolutely awful. It doesn't even connect to my Wireless N network, but it does connect to my crappy Wireless G network but barely. It only stays connected if i'm close to it. I'm assuming its a firmware thing and when the official 8.1 update gets pushed by Verizon, it'll be fixed.