1. jt09xlt's Avatar
    Woke up this morning to a completely unresponsive phone. Screen is blacked out, tried a soft reset and nothing happened. Plugged it in via USB to try and do a Windows Phone recovery and the computer isn't even recognizing it. Weird thing is when I set the phone on a wireless charger the charger lights up like it is charging. I am dreading the inevitable that I am more than likely screwed as it is out of warranty by 4 months. Does anyone know if Windows Phone stores have recovery capabilities or anything that is better than what I have currently tried? Thing that sucks is I still have $200 left on it on my Edge contract. Worst case is I think Ebay may be a rescue. Suggestions?
    06-09-2015 08:59 AM
  2. jt09xlt's Avatar
    I talked to Verizon and the rep said he is working on warranty replacement and should be approved in next hour even though phone is out of warranty. God I hope this all works out.
    06-09-2015 11:32 AM
  3. AndyCalling's Avatar
    Good luck. If Verizon knowingly manage to do a warranty replacement for an out of warranty device, they are mightily impressive.
    06-09-2015 11:36 AM
  4. jt09xlt's Avatar
    They said its because the phone is only couple months out and I have been with them since 2007 without any bad payment history. It might also be due to Sprint's promo they have going on about switching carriers too, who knows.
    06-09-2015 11:56 AM
  5. AndyCalling's Avatar
    Whatever the reason, it's a darn good way to treat a customer. I'm pretty sure EE in the UK would not do the same for me. Sounds like a US carrier is acting against type here. Gotta give 'em credit where it's due.
    06-09-2015 02:37 PM
  6. jt09xlt's Avatar
    Just talked to rep again and they are sending me a replacement no charge, replacement will have a 90 day warranty on it and rest is my responsibility. Replacement due here Thursday.
    Likwidz, AndyCalling and gernerttl like this.
    06-09-2015 02:42 PM
  7. AndyCalling's Avatar
    Wow, just wow.
    06-09-2015 02:56 PM
  8. gernerttl's Avatar
    Whatever the reason, it's a darn good way to treat a customer. I'm pretty sure EE in the UK would not do the same for me. Sounds like a US carrier is acting against type here. Gotta give 'em credit where it's due.
    Actually, Verizon is really good at it's customer service. They actually do put a good faith effort into it. I've never had a problem with it ever. Normally, you start reading about complaints when OS/firmware updates are expected.
    06-09-2015 11:33 PM
  9. Indistinguishable's Avatar
    Just talked to rep again and they are sending me a replacement no charge, replacement will have a 90 day warranty on it and rest is my responsibility. Replacement due here Thursday.
    I'm pretty impressed. Outstanding customer service. Congratulations on the new phone! Hope it's problem free.
    06-11-2015 10:03 AM
  10. xibartx's Avatar
    they actually have a replacement Icon? not an M8 or otherwise?
    06-12-2015 07:41 PM
  11. jt09xlt's Avatar
    they actually have a replacement Icon? not an M8 or otherwise?
    Phone came in today, rep said Thursday but Fedex was slow. I was a little worried that it wouldn't be an Icon as they haven't sold them in awhile. Rep I talked to originally said it would be an Icon and it was.
    xibartx likes this.
    06-15-2015 12:38 PM

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