1. wessock's Avatar
    I've had My Office 365 Subscription for a little over a month now and signed up because of the Onedrive unlimited storage. Now my backup has filled my 10TB before it's fully completed and I need to bump to unlimited. When I signed up, it said that if I ran out of room before the unlimited roll-out got to me that I should contact support and they'd convert me. I tried to do that yesterday and support seems clueless. I was passed off to 6 different people/departments going through countless unrelated "diagnostic" steps only to be told they didn't handle the problem and passed off to the next person. After 2 hours and ending up where I started, I just gave up. Is this done on purpose to avoid actually giving a person unlimited storage? It's just a simple account setting on Microsoft's end, but because of language barriers and mandatory diagnostic checklists, I don't think I'll ever get anywhere. Meanwhile, none of my new data is being backed-up. It should have been automatically converted to unlimited when I was close to running out of room. I feel like it was all a marketing gimmick with no real intention of ever offering people unlimited Onedrive storage. Has anyone successfully upgraded to Unlimited and how did you do it? The kicker is I'm only about 350GB short of being completely backed up. I tried to get help on the Microsoft forums and they just deleted the post with no reason given.

    So has anyone been able to ask for the upgrade and get it? If so, how and who did you do it through?
    01-21-2015 04:45 PM
  2. wessock's Avatar
    Does anybody even have unlimited Onedrive space yet, either through the auto roll-out or by asking? I've spent about 8 hours with different Microsoft reps and gotten nowhere.

    Posted via the Windows Central App for Android
    01-28-2015 02:33 PM
  3. eds817's Avatar
    I was on a chat with Microsoft asking the same question and was told I will never see it say unlimited. Once you approach the 1tb you should get another 1tb.
    Rafael Yousuf and xandros9 like this.
    02-08-2015 08:01 PM
  4. wessock's Avatar
    But I've already gone over 10tb and it won't upload more, so that's not true. Their support is clueless really.
    02-09-2015 07:03 AM
  5. Sergio_C's Avatar
    I'm also over. I opened 3 chats and 2 tickets and the escalation supervisor said that "service is in rollout" and only hinted that until that rollout is complete they will implement all features, including extending more than 10 TB. I whined and got the same response.

    There supposedly has to appear a request 1 TB button, but support only said it should appear but it never did. So we're stuck and I support won't commit to anything.
    02-19-2015 05:17 PM
  6. Great deal's Avatar
    If your Onedrive is showing 10TB then you have it. I spoke to support and they said when you reach near the limit you automatically get another 10TB. Im far from that atm so lets see!
    02-20-2015 08:10 PM
  7. wessock's Avatar
    I'm also over. I opened 3 chats and 2 tickets and the escalation supervisor said that "service is in rollout" and only hinted that until that rollout is complete they will implement all features, including extending more than 10 TB. I whined and got the same response.

    There supposedly has to appear a request 1 TB button, but support only said it should appear but it never did. So we're stuck and I support won't commit to anything.
    That button that isn't there makes sense by what the tech unsupport always asks and tells me to do. Still stuck not being able to upload anything after 10tb.

    Posted via the Windows Central App for Android
    04-23-2015 02:00 PM
  8. PBarrette's Avatar
    I have been trying for a couple of months to get unlimited. I was told to go to preview.onedrive.com for it, sign up and wait two days. Well, nothing. It's been months and I get conflicting feedback from MS. Two reps have said I should have it, two say unlimited was cancelled. As of now I am a few MB's over my limit.

    I also am not getting my Skype minutes, but I don't care as much about that.
    05-08-2015 11:12 AM
  9. wessock's Avatar
    Yeah I "signed up" back in December and never heard a thing. I finally got a chat rep to escalate my case a little over a week ago. They had never heard of being given 10TB even though most people were bumped to that back in November. It really seems that there is zero training of these people as they never know their own products and stuff from the MS press releases. The "escalation team" was supposed to contact me in under 24 hrs, it took 4 days. They just sent me an email saying that the cap should have lifted when I ran out of room and are investigating the issue, getting back to me when they know more. That was 5 days ago. They're at least fully admitting that I should have unlimited by now. I suspect the problem is because I bought a 1 year subscription key card from Amazon and signed up using that. I think if I had just done a monthly subscription with automatic payments it would be unlimited by now.

    Posted via the Windows Central App for Android
    05-12-2015 05:44 PM
  10. PBarrette's Avatar
    Thanks for the info. You got further than I did. I got escalated, but still hit a dead end. Their support is awful.
    05-14-2015 05:15 PM
  11. wessock's Avatar
    Well today I noticed that my phone didn't keep telling me that my Onedrive was full every 2 minutes, so I checked online. Sure enough, I now have 50TB of storage under my Office 365 subscription. I had to do a double take because I thought it said GB at first. Nobody contacted me back saying they fixed my account, so not sure if it was support's actions or some new policy by coincidence. Not technically unlimited but it should be many years before I'd approach 50TB.

    Posted via the Windows Central App for Android
    05-15-2015 05:39 PM
  12. PBarrette's Avatar
    I now have unlimited.
    05-19-2015 07:04 PM
  13. wessock's Avatar
    I just got an email from support saying that the 10TB cap "is lifted" and their back-end fix worked, so I guess it was support's doing. I'm happy, but it shouldn't take months to finally find an employee who actually knows enough to even escalate the problem that was obviously on their end.

    Posted via the Windows Central App for Android
    05-20-2015 05:56 AM
  14. PavanReddy's Avatar
    Is "unlimited" space for OneDrive still available with Office 365 subscription? I don't see anything related to this on the Office website. ALl the plans seem to have 1tb limit.

    Thanks
    06-29-2015 09:36 AM
  15. wessock's Avatar
    It should still be. It's never said that it's unlimited on the website, only press releases.

    Posted via the Windows Central App for Android
    PavanReddy likes this.
    06-29-2015 09:56 AM
  16. michail71's Avatar
    Interesting, sounds like a case of the marketing department getting ahead of the engineering department. I've experienced that being on the engineering side and have had to scramble making things work.
    06-29-2015 10:06 AM
  17. PavanReddy's Avatar
    So, I should be good to go with this? Seems like an amazing deal just for the storage alone...

    products.office.com/en-us/office-365-personal
    06-29-2015 10:07 AM
  18. wessock's Avatar
    And also ahead of the support department as well. I think they're still holding back and doing a phased introduction so they don't get hammered with everyone dumping TBs of data at once. I really had to fight yo get the unlimited for months.
    06-29-2015 10:13 AM
  19. wessock's Avatar
    It's even better if you get the 1 year key card off of Amazon. Much cheaper and has the same perks. Only about $49 for personal, and $73 for home right now.
    PavanReddy likes this.
    06-29-2015 10:14 AM
  20. PavanReddy's Avatar
    It's even better if you get the 1 year key card off of Amazon. Much cheaper and has the same perks.
    thank you! you saved me a few bucks!!
    06-29-2015 10:16 AM
  21. Dylan Durdle's Avatar
    I'm going through this hell too. Been back-and-forth with onedrive microsoft.com for two weeks. My account is 100% full at 10.287 TB. When I send a support ticket in for an increase in space, I keep getting "You currently have more than 50GB of free space left. Please contact us again you have less than 50GB left and we'll review your request.

    We hope this answers your questions. At this point we will consider this issue closed but please feel free to let us know if you still have any issues."

    Not very helpful. I'm indeed full. I confirmed that fact, that they can see I'm full with a technical chat with a Microsoft technician who relayed back that my account is indeed full. But he has no idea what to do about it. The people who are supposed to be the ones to action on it keep telling me I have lots of free space left.
    08-31-2015 10:59 AM
  22. george ionescu2's Avatar
    how did you manage ? please tell us
    10-27-2015 11:27 AM

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