1. Windows Central Question's Avatar

    I logged into my OneDrive today, and all my photos and files are gone. This account is 5 years old.

    There is 15gb free and nothing in the recycling bin; i.e. no trace.

    I have recently restored windows (to factory settings) on my laptop that was synced to the cloud, and this seems to have coincided with their disappearance.

    I don't understand how this is possible though, because the files were definitely uploaded: they were available to view from my phone while the laptop was off and broken.

    Any thoughts?

    Many thanks
    10-20-2015 04:54 PM

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