1. latempete's Avatar
    I learned from Nokia's Service Recovery Department today that, per Nokia's contract with AT&T, Nokia can only facilitate a return on a Lumia 900 under warranty once AT&T declines to do so. That is paraphrasing and we didn't go into detail but basically, I had to give AT&T a chance to complete their troubleshooting of my phone and, upon completion, if they wouldn't replace the phone under warranty THEN Nokia could and would.

    I am posting this here because it seems that has not been the case in the past. A couple helpful people in these forums suggested I skip AT&T and just get my phone replaced through Nokia. Which I did try, only to find out Nokia can't do that.

    Just FYI.
    06-26-2012 09:21 PM

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