1. wake6's Avatar
    I am new to Windows phone having bought a Nokia Lumia 820 on pay as you go from O2 (in the UK) 3 days ago. Love the phone so far but I have a problem. I can browse the Internet and download e-mail fine when connected to the Internet via wifi.

    But when I leave the house I am unable to although I can make calls and send texts OK. Internet Explorer gives the error "cannot find server or DNS error". E-mail gives the error "we're having a problem downloading messages. Make sure you have a connection and your account information is correct, then try again. Error code: 80072F30".

    Under settings/system/mobile network I have data connection set to "on".

    I have tried Google searches and searching this forum but cannot find the answer. Please forgive me if this is a stupid question or if it is answered elsewhere. Help greatly received.

    Thank you
    11-26-2012 10:02 AM
  2. Rob Morgan's Avatar
    Try running the Nokia Setup application that should be on your phone, this should then populate all the correct APN and mobile network settings in your Nokia 820. Also make sure your PAYG SIM is data enabled, sometimes they aren't by default so you don't use up all our PAYG credit without realising.
    11-26-2012 10:44 AM
  3. wake6's Avatar
    Thank you Rob. I couldn't find the Nokia set up but a bit of Googling on APNs led me to settings/access point where I selected "O2 - UK prepaid" and now it all works.

    I remember now that when I got my Android phone 2 yrs ago on O2 pay as you go I had the same problem until I manually entered a different APN.

    Thank you.
    11-26-2012 11:23 AM
  4. eohall1's Avatar
    Hi I cannot find anything on how to set my apn its an absolute nightmare! Can you help? do you remember exactly what you did to set it up?
    12-01-2012 04:11 AM
  5. wake6's Avatar
    I couldn't directly access the APN. It was chosen for me in settings then access point.
    12-19-2012 01:49 AM
  6. Anthony and Shirin Shaw's Avatar
    Create a new Internet APN called O2 manual.
    The access point is either: payandgo.o2.co.uk or wap.o2.co.uk
    the username is either: payandgo or o2wap
    Leave password blank
    Proxy address:
    Proxy port: 8080
    I don't use MMS so can't help with that.
    These settings worked for me.
    EmmaHarris likes this.
    12-29-2012 12:38 PM
  7. James Leigh's Avatar
    Hi , I'm a contract customer and although my phone constantly shows connection to 3G and H , i can never use the internet on my phone.
    01-23-2013 03:11 PM
  8. robert peake's Avatar
    hi there, i have the same issues, at first i thought i had the dreaded skype issues messing up the phone, its 3 times i have hard reset the phone and wasted hours setting the damn thing up again. I'm a blackberry user fo 10 years and i love the phone but this is putting me off. going to give it one more go or i;m going to switch again. kids and wife have a iphone and as much as i dont like it, at least i can do video calls and whatsapp etc.

    any help or suggestion please.
    01-28-2013 05:26 PM
  9. Deborah Jemson's Avatar
    bless u i hope this helps i ad same problem.have u got a hotmail account if so log in2 microsoft with same info u will then connect to microsoft server to access all windows applications & outside connections to any windos app u need to b on microsoft network.no matter ur home network. u need ther firewall & microsoft security & anti- malware & phishing.if u use o2 or agv or any other security it will conflict & close microsoft.
    if no hotmaiul account go direct to microsoft log on page it all works just as a windows laptop or p,c wud.
    04-28-2013 11:41 AM
  10. avmaro25's Avatar
    helo,i bought nokia lumia 820 last week,i try to connect internet but its fail.always there sms comes says WIFI is on,would you want to connect i answer YES.again sms comes WE CAN'T CONNECT TO SEARCH THIS MOMENT.
    please help me,am stuck now

    05-10-2013 02:38 AM
  11. Pro Ben Ali's Avatar
    Reset your phone and it will work will
    05-27-2013 12:12 PM
  12. Jess Langley's Avatar
    Under 'access point' change from o2 UK - prepaid to just o2 UK.
    08-01-2013 04:50 AM

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