1. Qoma's Avatar
    Hi everyone, I have searched a ton for this and cannot find an answer anywhere. I am stuck in a very unique (and awful) situation, so please hear me out. I have two main problems.

    Problem 1

    Last night, the display on my ~5 month old Nokia Lumia 920 quit. Only the display, though - the phone still turns on and off, the touch-screen still works, I can receive calls and talk (I can only because I remember where the buttons were on the display), I can receive texts (but obviously not read them, with no display), basically everything on the phone still works except for the display. It stays black.

    I have tried the soft reset to no effect. All that's left is to do before trying to repair is a hard reset and see if that does anything. The problem is, before I do that, I want to back up my phone so that I can restore it in case everything gets erased after the hard reset. Things like apps would be very easy to get again, and I've been able to take all of my photos off already, but I had some very important notes in OneNote, and then there's my entire contact list.

    I need some way to back up the phone to my PC remotely, or else remove those things from the phone remotely to put on my PC so that I can re-enter them manually after. Either would be fine. Does such a thing exist, anywhere? I can't do it from the phone, because trying to browse to Settings > Backup on the phone itself is now impossible, with no display. I don't seem to be able to find anything from Control Panel > Devices and Printers > Nokia Lumia 920, nor from the Windows Phone App that I have installed on my computer. It's only good for backing up useless things like music. I also see no such data when I browse through the files on my phone via windows.

    Problem 2

    IF I am able to back up my phone, the next question becomes what to do with the phone afterward. Where to have it repaired, or replaced. I live in Canada, and bought it from Negri Electronics - and of course, without their warranty coverage, because I was under the understanding that I had a two-year manufacturer's warranty. After searching the Nokia website with my IMEI, though, it tells me that my phone is not eligible for warranty in Canada because it is not a model that was designed to be used in Canada (it is the "International" version, and was the only version I could find available ANYWHERE at the time). Negri Electronics, of course, mentions nothing about this, and had I known, I would DEFINITELY have bought a warranty from them.

    Does anyone have any advice on what to do in that situation? Sadly, this problem is secondary to retrieving the information off my half-bricked phone. Depending on if the hard reset works (which I am already skeptical about), I may or may not have to deal with this.

    Thanks so much for reading. Any help at all (especially with Problem 1) will be so greatly appreciated.
    05-04-2013 03:03 AM
  2. ah06's Avatar
    If you had a Microsoft account on the device (which you probably did), both OneNote notes and all your contacts are already backed up and synced.
    OneNote notes can be found in any other OneNote app enabled with the same account or on your account's SkyDrive page. Similarly, your contacts are all under MS's Outlook.com People page.

    One "hack" would be to take your phone to a Rogers store or a retail store with Nokia display models, keep them side by side and use the dead display's touchscreen with visual estimation from the adjacent working screen, it should be 99% accurate (make sure to scroll both at same speed and try to hit the same zones).

    That way, you can backup your app list too (though this is also backed up by default I think).

    Connecting it to a computer will allow you to pull out all Pictures, Videos etc.

    As far as I can tell, you're not in that bad of a situation :) (of course, the phone still is........)
    05-04-2013 03:10 AM
  3. Qoma's Avatar
    Brilliant! Yes, I did indeed. I just checked it and you're right, it was in there. I had looked once already but in a but of a panic, so I must have missed it. Thank you for the tip. I'm now going to give hard resetting a try.
    05-04-2013 03:19 AM
  4. gapost's Avatar
    WP8 is backed up pretty well automatically. Your accounts will have your calendar, contacts, etc. Skydrive should have your pictures and documents. Text messages and apps get backed up and restored. It does not save games settings and such things.
    05-04-2013 07:23 AM
  5. Detectionable's Avatar
    I assume mass storage mode would work on the 920 too

    How to Enable ‘Mass Storage” on Your Lumia 800 : My Nokia Blog
    05-04-2013 07:35 AM
  6. Qoma's Avatar
    Thanks guys, I was able to find the things I needed in SkyDrive, you're right. Now I'm just left with dealing with my phone... the hard reset did not work, there is still no display. Anyone ever needed to have an Intl version 920 (RM-821) repaired or replaced in Canada, either through Negri Electronics or Nokia?
    05-04-2013 04:13 PM
  7. Kimberly111's Avatar
    As for me, I used Vibosoft free data backup software, It can completely make a copy of system partition, backup all partitions of your portable devices and clone entire hard disk or USB drive. What’s more, it can also effectively and selectively backup various of data types, like: photos, videos, audios, office document and software application. I'm a user, I just hope you can shhare more userful app for people . Vibosoft is what I want to recommend to you. Here: 100% Free Data/Files Backup Windows - How to Backup Data on Windows 8/7/xp
    05-22-2013 10:59 PM
  8. darkoman4's Avatar
    05-22-2013 11:40 PM

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