1. Dadstar0410's Avatar
    Do contacts on your phone automatically sync through Outlook? Because we have a feature called Backup Assistant that backs up our contacts to the VZW cloud, and I'm wondering if there's a point in doing that.
    02-16-2014 12:55 PM
  2. Laura Knotek's Avatar
    Yes, contacts are automatically backed up in outlook.com.

    AT&T also has something similar called AT&T Address Book, but I don't use it and deleted the AT&T Address Book app that was preinstalled.
    02-16-2014 01:07 PM
  3. anon(123856)'s Avatar
    If you are using a Microsoft Outlook account your contacts will be automatically backed up. I personally don't care for the Verizon Backup assistant and don't use it. All my contacts and calendar events have been properly restored when I've done a hard reset.
    Laura Knotek and Dadstar0410 like this.
    02-16-2014 01:46 PM
  4. AV2RY's Avatar
    Never used Backup from Verizon as Outlook handles it pretty good
    Laura Knotek and Dadstar0410 like this.
    02-16-2014 02:07 PM
  5. DatabaseMX's Avatar
    VZN Backup Assistant Plus on WP8 has issues. I have a ticket in with VZN Tech Support (sigh) since a couple of weeks ago. Found out last night that exact same ticket was entered late last year ... and NO resolution as of yet. Basically, VZN techs are clueless to the problem ... which is:

    Got a new Nokia Lumia Icon 10 day ago - great so far. Replaced my LG enV Touch !
    VZN store restored my 'existing' contact list from BUA - created from LG enV Touch.

    Apparently, BUA had not been working for some time on LG - as I discovered downloaded list was OLD.
    Went directly to VZN Corp store, and they manually ported contacts from LG to Icon via their machine. Good to go.
    Fortunately, that method STILL works!

    Later, I tried a manual sync using BUA Plus (built in app on Icon).
    Online at VZN site ... contact list did show correct date/time I did sync from Icon, BUT ... it was STILL the OLD list.
    Apparently, according to VZN 'tech' ... it's still using an 'old profile'. WTF ?

    Bottom Line: BUA Plus is *not* backing up the contact list on my Icon. 8 days an NO resolution or clue from VZN.
    Good News: Doesn't really matter, because I will be setting up Office/Outlook 365 in this phone, as I have an O365 E3 account already.
    Also ... the built in 'backup' app (not to be confused with the built in Backup Assistant Plus app) ... apparently backs up the contact list, as well as 'app list and settings', although that was not initially clear.

    04-09-2014 02:17 PM

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