03-23-2014 11:08 AM
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  1. WHSdad's Avatar
    WHSdad
    I have a lumia 920 and just bought a Motorola hx550 headset. My phone keeps searching but will not connect to it. It is the only bluetooth device I have. I have tried turning the headset and the phone off and then turning them back on and still nothing. Does anyone have any ideas?
    03-10-2014 07:42 PM
  2. T Moore's Avatar
    T Moore
    How do I pair and connect to my phone?
    https://motorola-global-portal.custh...57/action/auth
    03-10-2014 10:56 PM
  3. WHSdad's Avatar
    WHSdad
    I followed those steps and after repeatedly trying it just connected. I haven't tried it again to see if it would reconnect. Hopefully it will work from now on. Thanks for the reply.
    03-11-2014 05:37 AM
  4. jfa1's Avatar
    jfa1
    Trusted Member
    Q&A Team
    Have you done a soft reset on the phone
    03-11-2014 04:19 PM
  5. WHSdad's Avatar
    WHSdad
    Yes I did the soft reset and anything else I knew to try. I seldom use but it is frustrating trying for 10-15 minutes before it will connect. I am going to try a friends headset and see if I have the same problems. I may be a problem with the headset
    03-23-2014 11:08 AM
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