Bluetooth problem

[WHSdad]

I have a lumia 920 and just bought a Motorola hx550 headset. My phone keeps searching but will not connect to it. It is the only bluetooth device I have. I have tried turning the headset and the phone off and then turning them back on and still nothing. Does anyone have any ideas?

 

[T Moore]

How do I pair and connect to my phone?
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/71057/action/auth

 

[WHSdad]

I followed those steps and after repeatedly trying it just connected. I haven't tried it again to see if it would reconnect. Hopefully it will work from now on. Thanks for the reply.

 

[jfa1]

Have you done a soft reset on the phone

 

[WHSdad]

Yes I did the soft reset and anything else I knew to try. I seldom use but it is frustrating trying for 10-15 minutes before it will connect. I am going to try a friends headset and see if I have the same problems. I may be a problem with the headset