06-03-2014 08:48 PM
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  1. Jan Lachut's Avatar
    Jan Lachut
    My speaker on NL 1020 stopped working after yesterday update, is not working at all. Alarm, watching movie not working, is anoying when someone is trying to call me and i can't hear anything cause speaker does not work, also text message... Just nothing. I did hard reset but still nothing. Please help... :(
    Using Telus NL 1020 on tmous network
    Last edited by Jan Lachut; 06-03-2014 at 09:47 AM.
    06-03-2014 08:55 AM
  2. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    If you push the volume buttons, does the device think headphones are plugged in? It could be as simple as a stuck headphone jack.
    06-03-2014 01:37 PM
  3. Kaushik Banerjee's Avatar
    Kaushik Banerjee
    Originally Posted by Jan Lachut
    My speaker on NL 1020 stopped working after yesterday update, is not working at all. Alarm, watching movie not working, is anoying when someone is trying to call me and i can't hear anything cause speaker does not work, also text message... Just nothing. I did hard reset but still nothing. Please help... :(
    Using Telus NL 1020 on tmous network
    insert your headphones and check whether sound is available or not... Also can be hardware problem... Contact your nearest Nokia service centre.
    06-03-2014 01:49 PM
  4. Jan Lachut's Avatar
    Jan Lachut
    Originally Posted by Kaushik Banerjee
    insert your headphones and check whether sound is available or not...
    I did already and works fine, sound is coming from headphones and "headphones " volume works by pressed buttons , in fact i disassembled headphone jack by opening phone just to make sure that bottom speaker is working without headphone jack. But still not working

    Originally Posted by Kaushik Banerjee
    Also can be hardware problem... Contact your nearest Nokia service centre.
    Maybe it is, i was able to bring back WP8 to this device using Nokia Software Recovery Tool, speaker still doesn't work. Unfortunately i'm not able to sent to any Nokia Service Center in USA, in front ask me for IMEI #, which is only supported in Canada
    06-03-2014 06:00 PM
  5. Kaushik Banerjee's Avatar
    Kaushik Banerjee
    Each and every phone has its own imei... You can find your imei by opening keypad and pressing *#06# . This brings the imei no. Note it down and then take it to a service centre. Besides it there are local phone repair shops, I don't think your are having any software related problem because if any was there, it would have got fixed by the recovery tool .....
    06-03-2014 08:48 PM
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