07-02-2014 11:22 AM
63 123
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  1. darkest.white's Avatar
    Hey guys. I've been a hardcore MICROSOFT fan for a long time, having a full Microsoft eco system such as Lumia 920, Xbox One, Windows PCs and tablets. I work in the #1 Staples store in central Canada and recently Canada as a whole. After being so dedicated to Microsoft, having the dream job of working for them, and can't possibly own Apple or Google products because it just feels wrong.

    However lately my phone feels laggy, slow, buggy, unresponsive, having my gf feel the same way about her 920. Which I know she misses her iPhone and would never admit it to me. After working at a tech center repairing endless windows PCs and having people rave how they never have any issues with Mac and Apple and how much they love them and dont have to think twice if that feature is available to them (because it most defiantly is) along with Android.


    It all comes down to that recently I just feel disappointed that my phone isn't seamless, and that it freezes ever morning I unlock it and have to remember when the touch screen is unresponsive to lock and unlock my phone again for it to work, or that when my screen is black and nothing is responsive to hold the volume down dn power button until the phone vibrates to fix it.

    I just feel like I'm losing hope. And it saddens me. I know it takes lots of time and I love Microsoft so much. But recently it just gets me so down.

    Any one else I in the same boat?
    06-13-2014 10:08 PM
  2. mase123987's Avatar
    If your 920 is that slow, something is wrong with it. I have had mine since day one. Is it slightly slower when I have the phone full? Sure, but I can say that about any device.

    Regarding Apple products, they break just as much as others. Don't let the hoopla fool you. Apple does do a good job of handling issues though because of all their retail stores. I will give them that credit.

    Posted via the WPC App for Android!
    06-13-2014 10:14 PM
  3. Rising Mos's Avatar
    Quick question: Are you running WP8 or 8.1? I am running 8.1 on 920 and it is smooth as butter. The only complaint I would have is that WP is a second class citizen when it comes to 3rd party apps.

    As for windows 8, it is much better than 7 in all ways. The start menu is Coming back for those who miss it and you are not required to use windows 8 modern apps.
    b23h likes this.
    06-13-2014 10:15 PM
  4. KrisJoeEll's Avatar
    The more you use the slower it gets, whatever OS you're using.
    So that's why I Hard Reset every three months and Soft Reset every time the device feels cranky. Works Every time.
    sleeve22 likes this.
    06-13-2014 10:16 PM
  5. darkest.white's Avatar
    I am running 8.1 and me and my gf are both experiencing freezing, lagginess, black screen and then some pretty consistently. I did what I though was a hard reset months back, but it really didn't seem convincing. The process erased everything, but it only took like 5 minutes and I really dont feel that it reinstalled the OS fresh like a new copy of Windows. Its like it just removed my stuff and the system was just as buggy as ever :( maybe I should try again this weekend
    06-13-2014 10:22 PM
  6. darkest.white's Avatar
    The more you use the slower it gets, whatever OS you're using.
    So that's why I Hard Reset every three months and Soft Reset when every the device feels cranky. Works Everytime.
    And I have to agree, windows 8.1 is miles better than 7 and everything before, but after dealing with thousands of customers computer issues for 3 years, it gets to you. Even if you love the company as much as myself.
    06-13-2014 10:24 PM
  7. chezm's Avatar
    Too bad about your phone, I've got a 1020 running 8.1 and its lighting fast...comparable to my wife's 5S. Your 920 would probably benefit from a restore from backup or a clean slate restore, I did this after installing 8.1 and it made a big difference.
    06-13-2014 10:46 PM
  8. theefman's Avatar
    Pro tip - don't be such a fan of any company, and especially not Microsoft. Enjoy their products but don't let yourself become too engrossed in them, they could drop any of those products at the drop of a hat if they think it will benefit them and leave you holding the bag.
    06-13-2014 10:55 PM
  9. Nawt0k's Avatar
    especially not Microsoft. Enjoy their products but don't let yourself become too engrossed in them, they could drop any of those products at the drop of a hat if they think it will benefit them and leave you holding the bag.
    Zune anyone? Definitely bought into that one and think it was a better option to the IPOD....but where is that now? Good advice right here.
    FinancialP and JamesPTao like this.
    06-13-2014 11:28 PM
  10. emperor_skull's Avatar
    Ms only thinks of the other platforms not it's own
    06-14-2014 12:14 AM
  11. chezm's Avatar
    Zune anyone? Definitely bought into that one and think it was a better option to the IPOD....but where is that now? Good advice right here.
    Never got a Zune, always had an iPod.
    06-14-2014 12:45 AM
  12. jleebiker's Avatar
    I think you have something going on that needs to be fixed. I wouldn't give up on the platform due to what is going on with your devices right now. I would spend some more time digging deeper into it.
    BTW, Droid isn't going to be any better. Good luck and I hope you get it resolved soon!
    06-14-2014 01:05 AM
  13. BobLobIaw's Avatar
    No disrespect intended, but there's really limited value in having an emotional attachment to Windows Phone. Remember, it's just an electronics device. Now if your girlfriend gets buggy, freezes up in the morning, and has an unresponsive touchscreen, that's a more legitimate cause for sadness.
    tgp, Laura Knotek, b23h and 2 others like this.
    06-14-2014 01:13 AM
  14. Will6371's Avatar
    I am running 8.1 and me and my gf are both experiencing freezing, lagginess, black screen and then some pretty consistently. I did what I though was a hard reset months back, but it really didn't seem convincing. The process erased everything, but it only took like 5 minutes and I really dont feel that it reinstalled the OS fresh like a new copy of Windows. Its like it just removed my stuff and the system was just as buggy as ever :( maybe I should try again this weekend
    Hard reset doesn't reinstall the os it just wipes all your stuff off it. If I were you I would use Nokia Software Updater to reinstall 8.0 then update all your system apps only. Then download 8.1 again and again update all your system apps and do not use restore so you set the phone up as new. You will have to install all your apps separately and you will also lose all your data but it could well be worth it.

    I use the app called Lumia System Updater to update the system apps.
    06-14-2014 05:03 AM
  15. darkest.white's Avatar
    Hard reset doesn't reinstall the os it just wipes all your stuff off it. If I were you I would use Nokia Software Updater to reinstall 8.0 then update all your system apps only. Then download 8.1 again and again update all your system apps and do not use restore so you set the phone up as new. You will have to install all your apps separately and you will also lose all your data but it could well be worth it.

    I use the app called Lumia System Updater to update the system apps.
    That's a great suggestion. But due to where I live, I am limited to satellite high speed internet and it would take all day.. I'll keep it in mind. Ironically my phone has been working fine since I posted this. But I really doubt the issues will just disappear. However no black screen, or freezing this morning!

    I think it could very well have to do with 2 things though. Either A) having Cortana pinned to my start screen, or B) having clock hub installed and pinned to my start screen.

    Whenever I wake up in the morning and unlock my phone, if its going yo freeze, clock hub's time is hours out of date and then it freezes or is super slow. One time when this happened I uninstalled clock hub and the phone completely froze, I soft reset the system, and reinstalled clock hub and it has been better at least, but not perfect
    06-14-2014 09:27 AM
  16. anony_mouse's Avatar
    The more you use the slower it gets, whatever OS you're using.
    So that's why I Hard Reset every three months and Soft Reset every time the device feels cranky. Works Every time.
    My HTC Desire didn't suffer from this in four years of use without any kind of reset. Also not my ipad after two years with one reset (to clear several GB of "miscellaneous" data). And not my Moto G, although I've only had that for a few months so it may be too soon to tell. And even not my Windows 7 laptop, which has had problems with lag and temporary freezes from day one, but which has actually improved over time. So it seems that it may be a WP problem.
    06-14-2014 11:16 AM
  17. anony_mouse's Avatar
    I think you have something going on that needs to be fixed.
    Have to agree. I think it might be time to seek some help. I mean, if even your girlfriend can't tell you she doesn't like her phone, something is wrong. Good luck.
    06-14-2014 11:20 AM
  18. froi francisco's Avatar
    Hard reset doesn't reinstall the os it just wipes all your stuff off it. If I were you I would use Nokia Software Updater to reinstall 8.0 then update all your system apps only. Then download 8.1 again and again update all your system apps and do not use restore so you set the phone up as new. You will have to install all your apps separately and you will also lose all your data but it could well be worth it.

    I use the app called Lumia System Updater to update the system apps.
    NSU saved alot of WP users. i realy think this should get your phone working into normal.
    06-14-2014 11:40 AM
  19. rodan01's Avatar
    You're using beta software.



    I installed 8.1 in a L720 and is laggy too. So I kept 8.0 in the L920.



    In an ideal world people should live peacefully without burning passions. But in real life people is a slave of their passions and preferences.
    I think is hypocrite to criticize other's passions unless you're free from it. There is no much difference in what is the subject that generates the passion.
    Stravincy likes this.
    06-14-2014 11:51 AM
  20. AccentAE86's Avatar
    When I first upgraded to the dev preview of 8.1, my phone was actually really unstable and unresponsive. It was quite awful actually. So I eventually did a hard reset (Settings -> About -> Reset your phone) after running a full backup. Things ran much smoother. I eventually found there are a couple apps that aren't quite ready for 8.1 that was causing problems, photostream was one particular bad one. Remember, 8.1 is in beta, and most of the apps you are running have not even been tested on 8.1, let alone confirmed to be stable on it. But things seem to be running much better now, and it is nice and stable as I would expect. It is slower for sure (I see the Resuming.... screen a lot) but definitely stable. Give both your phones a hard reset.

    And all devices get slower over time. With each iOS update, my iPhone gets slow. It's at the point now where it's SO slow it's painful to use. Instagram takes 7 seconds to load now. The camera roll takes forever to fill in the thumbnail tiles when there are a lot of pictures. And even scrolling through anything (browser, app, whatever) is choppy, when it used to be smooth. I just did a hard reset and it is still slow as hell. Not looking forward to iOS8.

    So while the grass always seems greener, it often isn't. Most of the time you're just trading one set of problems for another set. All you gotta do it figure which set of problems you can live with and be happiest.
    06-14-2014 12:12 PM
  21. darkest.white's Avatar
    When I first upgraded to the dev preview of 8.1, my phone was actually really unstable and unresponsive. It was quite awful actually. So I eventually did a hard reset (Settings -> About -> Reset your phone) after running a full backup. Things ran much smoother. I eventually found there are a couple apps that aren't quite ready for 8.1 that was causing problems, photostream was one particular bad one. Remember, 8.1 is in beta, and most of the apps you are running have not even been tested on 8.1, let alone confirmed to be stable on it. But things seem to be running much better now, and it is nice and stable as I would expect. It is slower for sure (I see the Resuming.... screen a lot) but definitely stable. Give both your phones a hard reset.

    And all devices get slower over time. With each iOS update, my iPhone gets slow. It's at the point now where it's SO slow it's painful to use. Instagram takes 7 seconds to load now. The camera roll takes forever to fill in the thumbnail tiles when there are a lot of pictures. And even scrolling through anything (browser, app, whatever) is choppy, when it used to be smooth. I just did a hard reset and it is still slow as hell. Not looking forward to iOS8.

    So while the grass always seems greener, it often isn't. Most of the time you're just trading one set of problems for another set. All you gotta do it figure which set of problems you can live with and be happiest.
    Yeah, this is the thing. Once the new firmware is released in sure it will make a huge improvement. And the 920 is already an aging phone. A great one mind you, but with the hard reset only removing your files and resetting the OS, not actually reinstalling it, it seems pointless because ill just be reinstalling all the same stuff back onto it.

    And by the way, all my software is up to date. I'm big into updating things
    06-14-2014 12:52 PM
  22. eruptflail's Avatar
    If you're on the Dev Preview, the morning freeze is a known bug. Grab the most recent update and wait for the firmware. That's one of the downsides to not having the firmware yet.
    06-14-2014 01:01 PM
  23. Will6371's Avatar
    That's a great suggestion. But due to where I live, I am limited to satellite high speed internet and it would take all day.. I'll keep it in mind. Ironically my phone has been working fine since I posted this. But I really doubt the issues will just disappear. However no black screen, or freezing this morning!

    I think it could very well have to do with 2 things though. Either A) having Cortana pinned to my start screen, or B) having clock hub installed and pinned to my start screen.

    Whenever I wake up in the morning and unlock my phone, if its going yo freeze, clock hub's time is hours out of date and then it freezes or is super slow. One time when this happened I uninstalled clock hub and the phone completely froze, I soft reset the system, and reinstalled clock hub and it has been better at least, but not perfect
    Cortland live tile was well know for freezing the phones which in turn gave the resuming on the screen and heating but I thought it was fixed.
    06-14-2014 01:25 PM
  24. anony_mouse's Avatar
    If you're on the Dev Preview, the morning freeze is a known bug. Grab the most recent update and wait for the firmware. That's one of the downsides to not having the firmware yet.
    Indeed. Don't judge a software product by bugs in a preview version. It's normal and expected that there are problems. I think that point should be stuck somewhere prominent in these forums...
    06-14-2014 01:50 PM
  25. Mike Gibson's Avatar
    After working at a tech center repairing endless windows PCs and having people rave how they never have any issues with Mac and Apple and how much they love them and dont have to think twice if that feature is available to them (because it most defiantly is) along with Android.
    About "repairing endless windows PCs". Windows has 10X more users than Mac, so you're going to see approx. 10X more problems. In addition, since it is so widespread, Windows cuts across a much larger demographic which means that it will have a larger % of users that, well, aren't very computer savvy. That results in more problems with malware, etc.

    I saw a similar evolution in my own software (real time scientific software). It was originally used by a small number of relatively sophisticated users. I had very few support issues. Now that my software is in widespread usage I have all sorts of weirdo support crap to deal with. People have infected machines causing problems, weird antivirus software installed, buggy hardware, computers that were never set up correctly (I don't know how many never set their timezone correctly!), etc. Worst of all, I've had a handful of emails where people use "witch" instead of "which" ... makes me want to vomit every time.

    It is depressing but you have to remember that you're only seeing the "I have problems" end of the Windows ecosystem.
    Dietrich Cleijne likes this.
    06-14-2014 02:07 PM
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