Wifi calling and texting does not work on Nokia 521

[thepolicecall911fordetails]

Hi Chaps,

I am trying to fixs my friend's Nokia 521. The problem is that she cannot text or call over wifi. She has visited Nokia and tmobile and has had no luck. They told her to reset the phone in order for it to work, is there any other options instead of resetting? Thanks.

521 user

 

[Laura Knotek]

Does your friend have T-Mobile?

 

[Mitchell Pinero]

I have Metro. Since I updated to 8.1, my 521 doesnt even have an app that says wifi calling. I can't find it on the list. I've tried toggling all the network options and nothing. Any help? :\

 

[Raghuram Reddy Beemreddy]

Have you tried searching the store with "t-mobile". If I search with "W-Fi Calling" it doesn't work but if I search with "T-mobile" I found the Wi-Fi calling app in the search results.

Another alternative is to open any T-Mobile app such as "My Account", Swipe right to go to "details" page, and click on the link "More from T-Mobile USA". Then you will see "Wi-Fi calling" app.