1. Rami Sahoori's Avatar
    Hi, My problem is as follows:
    I'm a windows phone 8.1 preview for developers user, I just downloaded the Nokia Software Recovery Tool 1.4.3 to downgrade my Lumia 820 back into WP8, or to get the Cyan update (whatever).

    the tool is installed correctly. it recognizes my phone, and start downloading the files. once download is completed it starts to redownload again and again
    am stuck there and not able to pass into the "install" stage.
    -I tried to remove SD card and SIM card.
    -I tried uninstall/reinstall the tool again.

    nothing was useful ..
    any help will be appreciated
    08-26-2014 04:41 AM
  2. duracellko's Avatar
    I have exactly same problem.. lumia 920
    08-27-2014 03:04 AM
  3. Aswin Smart's Avatar
    U r not alone.i too have the same problem with my l520
    08-27-2014 03:15 AM
  4. amrut_m's Avatar
    If the files have been downloaded you can flash the phone using Nokia Care Suit.
    Go to C drive > Program Data > Nokia > Products

    Their you will get the files, so you can use these files to flash it via Nokia Care Suit
    08-27-2014 03:29 AM
  5. duracellko's Avatar
    I found this in log file:
    2014-08-27 15:41:47Z | 4796 (NokiaSoftwareRecoveryTool) | 0x00000009 | NokiaSoftwareRecoveryTool.Connectivity.dll | NokiaSoftwareRecoveryTool.Connectivity.Mira.ParallelDownloader.DownloadManager | Error | The downloaded file C:\Users\nor\Downloads\Nokia\Products\RM-821\RM821_3051.50009.1424.0008_RETAIL_apac_hong_kong_234_08_442718_prd_signed.ffu was deleted due to incorrect checksum. Download package operation retry without parallel downloading. |

    I tried download several times, so it looks like package is not correct.
    08-27-2014 05:02 AM
  6. amrut_m's Avatar
    08-27-2014 05:23 AM
  7. duracellko's Avatar
    in the end download worked on 4th time
    08-28-2014 03:01 AM
  8. Aswin Smart's Avatar
    Don't connect ur phone through an usb hub.connect it directly to cpu and disable firewall and antivirus protection.
    08-29-2014 06:27 PM

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