02-20-2015 12:35 PM
tools
  1. Gaurav Chaudhary002's Avatar
    Gaurav Chaudhary002
    i was using the lumia recovery tool to reinstall windows phone 8.1. when accidentally i removed the usb, phone had a red image with nokia written on it. now it has nothing and does not respond. the installation failed.
    can anyone help me on this??

    update- tried using the lumia recovery tool again got a message that the selected phone is not supported by lumia software recovery tool..
    phone- Nokia Lumia 520
    02-20-2015 12:08 AM
  2. Mukul Anand's Avatar
    Mukul Anand
    I think the OS has got corrupted. Try the reboot method if it works. If not, then contact the service.
    02-20-2015 12:25 AM
  3. Gaurav Chaudhary002's Avatar
    Gaurav Chaudhary002
    how to reboot??
    02-20-2015 12:34 AM
  4. Mukul Anand's Avatar
    Mukul Anand
    Originally Posted by Gaurav Chaudhary002
    how to reboot??

    Hold volume down button+ lock screen button for few seconds untill a big "Exclamation mark" appears on the screen. Then let it restart and get things started for some time.. See, if it works.
    02-20-2015 12:36 AM
  5. Gaurav Chaudhary002's Avatar
    Gaurav Chaudhary002
    that did not work. nothing happened.
    02-20-2015 01:06 AM
  7. John Christopoulos's Avatar
    John Christopoulos
    You need to reflash the OS. Service personell will help
    02-20-2015 06:33 AM
  8. aximtreo's Avatar
    aximtreo
    At the bottom of the Lumia Recovery tool there is an option to check where it says my phone won't boot. Have you tried this?

    If not, try and let us know what happens.
    RumoredNow likes this.
    02-20-2015 08:39 AM
  9. Gaurav Chaudhary002's Avatar
    Gaurav Chaudhary002
    tried that got a message that the phone is not supported
    02-20-2015 12:23 PM
  10. svaethier's Avatar
    svaethier
    I'd go to the Microsoft support forums and see if they can help.
    02-20-2015 12:35 PM
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