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08-15-2013 06:43 PM
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  1. iamoniwaban's Avatar
    Twice. My phone is Completely useless now.
    08-10-2013 10:30 AM
  2. RJ Priest's Avatar
    Uh oh! I decided to turn my phone off last night. First time since the reset to enable datasense. Now I have the multiple boot crashing problem. Kept rebooting like 8 times, I just pulled the battery. Gonna remove my sim card (I don't have an SD card), replace the battery, and try to turn the device back on.

    Edit: With the sim card removed, it boot crashed 3 times, but then finally booted.

    Edit2: Made a backup of apps & settings (just in case), turned off device, replaced sim, device booted up successfully on first try. WP greeted me with a message saying that my device mode has now changed to gsm (from previously having no sim).
    Last edited by RJ Priest; 08-10-2013 at 11:33 AM.
    08-10-2013 11:02 AM
  3. rotkod's Avatar
    There are two reset, soft and hard... Soft (factory reset) settings>about phone...
    Hard reset is...



    Am I right or...?!
    08-10-2013 11:13 AM
  4. RJ Priest's Avatar
    what physical keys? Like the power key? If so that just reboots the phone. I didn't know there was a key combination to reset?
    As far as I know, the same process that people use on the Lumia's, works on all windows phones:

    1. Make sure you have enough battery life.
    2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
    3. Press the Volume Down Key + Power Key to turn on the unit
    4. Still hold the volume down key, the release Power Key.
    5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
    6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
    7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process
    rotkod likes this.
    08-10-2013 11:16 AM
  5. rotkod's Avatar
    As far as I know, the same process that people use on the Lumia's, works on all windows phones:

    1. Make sure you have enough battery life.
    2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
    3. Press the Volume Down Key + Power Key to turn on the unit
    4. Still hold the volume down key, the release Power Key.
    5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
    6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
    7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process
    Ok, this is hard reset!
    08-10-2013 11:20 AM
  6. Darren Walsh's Avatar
    There are two reset, soft and hard... Soft (factory reset) settings>about phone...
    Hard reset is...



    Am I right or...?!
    no, the one in settings >about is a hard reset too, the buttons hard reset is for when you can't turn the phone on in the first place
    rotkod likes this.
    08-10-2013 11:26 AM
  7. selfxd's Avatar
    Yup got the same issue TELUS ativ S
    Reboots about 3 times before coming up properly.
    08-10-2013 05:39 PM
  8. selfxd's Avatar
    I also notice that the first sensor before the camera sometimes lights up red. I didn't even know it could light up.
    08-10-2013 06:27 PM
  9. Ativ user's Avatar
    Lol. I dont know it too. Why the hell there is an Led on the ativ s? Its like the htc 8x, but seems the ativ s led is completly useless??!! holy ..
    08-10-2013 08:06 PM
  10. neo158's Avatar
    That "LED" is the proximity sensor, the behaviour described is the same on all phones.
    08-11-2013 10:39 AM
  11. Matthew Becker1's Avatar
    Hi all. I updated the initial post to this thread. It contains some troubleshooting information for those who are still having this rebooting difficulty.

    EDIT: These are just workarounds. You may still get the crashes during boot, which I managed to get again this morning.
    Last edited by Matthew Becker1; 08-13-2013 at 08:15 AM.
    swizzlerz and RJ Priest like this.
    08-11-2013 03:30 PM
  12. swizzlerz's Avatar
    I am on telus and have been experiencing this isue alot. I did a factory reset to get DataSence. I hope they fix this fast as it happens with my sd card constantly. i remove the card it still happens. Its annoying. I also started a discussion on the microsoft answers site in hopes it gets seen faster then a 3rd party website.... http://answers.microsoft.com/en-us/w...6-50c836115afe
    08-15-2013 02:27 AM
  13. Matthew Becker1's Avatar
    Yeah, the crashing went away for a little while, but they started up again. I have more space than I'm currently using, so I'm going to go without my Micro SD card for a bit to see if the problem persists.
    08-15-2013 10:42 AM
  14. RJ Priest's Avatar
    I haven't dared to shut my phone off and see if I'll still have the reboot problem after getting through it the first time. I'll have to try it again eventually. :p
    08-15-2013 06:43 PM
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