[iamoniwaban]

Twice. My phone is Completely useless now.

[RJ Priest]

Uh oh! I decided to turn my phone off last night. First time since the reset to enable datasense. Now I have the multiple boot crashing problem. Kept rebooting like 8 times, I just pulled the battery. Gonna remove my sim card (I don't have an SD card), replace the battery, and try to turn the device back on.

Edit: With the sim card removed, it boot crashed 3 times, but then finally booted.

Edit2: Made a backup of apps & settings (just in case), turned off device, replaced sim, device booted up successfully on first try. WP greeted me with a message saying that my device mode has now changed to gsm (from previously having no sim).

[rotkod]

There are two reset, soft and hard... Soft (factory reset) settings>about phone...
Hard reset is...



Am I right or...?!

[RJ Priest]

what physical keys? Like the power key? If so that just reboots the phone. I didn't know there was a key combination to reset?

As far as I know, the same process that people use on the Lumia's, works on all windows phones:

1. Make sure you have enough battery life.
2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
3. Press the Volume Down Key + Power Key to turn on the unit
4. Still hold the volume down key, the release Power Key.
5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process

[rotkod]

As far as I know, the same process that people use on the Lumia's, works on all windows phones:

1. Make sure you have enough battery life.
2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
3. Press the Volume Down Key + Power Key to turn on the unit
4. Still hold the volume down key, the release Power Key.
5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process

Ok, this is hard reset!

[Darren Walsh]

There are two reset, soft and hard... Soft (factory reset) settings>about phone...
Hard reset is...



Am I right or...?!

no, the one in settings >about is a hard reset too, the buttons hard reset is for when you can't turn the phone on in the first place

[selfxd]

Yup got the same issue TELUS ativ S
Reboots about 3 times before coming up properly.

[selfxd]

I also notice that the first sensor before the camera sometimes lights up red. I didn't even know it could light up.

[Ativ user]

Lol. I dont know it too. Why the hell there is an Led on the ativ s? Its like the htc 8x, but seems the ativ s led is completly useless??!! holy ..

[neo158]

That "LED" is the proximity sensor, the behaviour described is the same on all phones.

[Matthew Becker1]

Hi all. I updated the initial post to this thread. It contains some troubleshooting information for those who are still having this rebooting difficulty.

EDIT: These are just workarounds. You may still get the crashes during boot, which I managed to get again this morning.

[swizzlerz]

I am on telus and have been experiencing this isue alot. I did a factory reset to get DataSence. I hope they fix this fast as it happens with my sd card constantly. i remove the card it still happens. Its annoying. I also started a discussion on the microsoft answers site in hopes it gets seen faster then a 3rd party website.... http://answers.microsoft.com/en-us/w...6-50c836115afe

[Matthew Becker1]

Yeah, the crashing went away for a little while, but they started up again. I have more space than I'm currently using, so I'm going to go without my Micro SD card for a bit to see if the problem persists.

[RJ Priest]

I haven't dared to shut my phone off and see if I'll still have the reboot problem after getting through it the first time. I'll have to try it again eventually. :p