1. DaleMarthaller's Avatar
    I have a Surface Laptop being shipped to Canada. It arrived at the Canada Customs office last Thursday and they have been waiting on the needed paperwork from Microsoft for over 103 hours. I have written Microsoft, called Microsoft and now I'm resorting to Social Media now.

    Microsoft must ship thousands of orders to Canada each month. What is with Microsoft??

    My laptop is in a warehouse less than 15 miles from where I live for the past four days, is anyone else dealing with this now too?
    06-19-2017 06:27 PM
  2. Chintan Gohel's Avatar
    I have a Surface Laptop being shipped to Canada. It arrived at the Canada Customs office last Thursday and they have been waiting on the needed paperwork from Microsoft for over 103 hours. I have written Microsoft, called Microsoft and now I'm resorting to Social Media now.

    Microsoft must ship thousands of orders to Canada each month. What is with Microsoft??

    My laptop is in a warehouse less than 15 miles from where I live for the past four days, is anyone else dealing with this now too?
    the only party resolving this has to be Microsoft - I'm assuming you bought it from them

    If there's a local store with MS products or a local MS office, try visiting them to find out what the issue is

    And you've waited less than 5 days, that's not a lot
    06-20-2017 07:50 AM
  3. DaleMarthaller's Avatar
    The issue is that in less than 8 hours Microsoft managed to ship the laptop across the continent and it has been in the city I live in for 5 days now and the delivery company has been waiting on customs documents from Microsoft.

    I work for a company that does import / export work and the paperwork should have been available before the product hit the border.

    A short while ago I reached out to the top executives as Microsoft Canada and they are researching this issue now.
    06-20-2017 06:09 PM
  4. Chintan Gohel's Avatar
    The issue is that in less than 8 hours Microsoft managed to ship the laptop across the continent and it has been in the city I live in for 5 days now and the delivery company has been waiting on customs documents from Microsoft.

    I work for a company that does import / export work and the paperwork should have been available before the product hit the border.

    A short while ago I reached out to the top executives as Microsoft Canada and they are researching this issue now.
    From my own experience with shipping items from abroad - a couple of years back I won a surface 3 from Microsoft and they sent it to me - it took a month for it to arrive in my country and customs had it for a few days more. And then customs charged me 220USD to release it - I had to pay for receiving a prize
    06-20-2017 11:32 PM
  5. Timbre70's Avatar
    Customs not stupid. They have every rights to impose tax even for gifts in most countries.

    Contest rules would have themselves covered that these are for receiver's account.
    06-21-2017 12:59 AM
  6. Chintan Gohel's Avatar
    Customs not stupid. They have every rights to impose tax even for gifts in most countries.

    Contest rules would have themselves covered that these are for receiver's account.
    Doesn't make it less painful though
    06-21-2017 06:52 AM
  7. raqball's Avatar
    I agree with the OP that this is MS fault.. Most companies these days mass ship using a service like 'World Ease'... What that means basically is the paperwork required for customs clearance is sent either in advance or with the actual shipment.. Customs clearance this way is usually within minutes or hours of the package arriving.

    In the OP's case MS did not send the paperwork and that is why it is stuck in customs..
    libra89 likes this.
    06-21-2017 08:01 AM

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