1. haigboardman's Avatar
    I bought a surface laptop back in January (3 months ago) and the right hand side of my palm rest has started to wear (see attached images) - at the moment it's not that bad but considering this is only 3 months old i find it to be excessive, whats it going to look like at 1 year old? or 2?

    I got in contact with Microsoft and showed them the pictures; was told this is "normal wear", in fact see part of their response below:

    "As mentioned in my previous email the keyboard alcantara material can wear over time. It's a soft material, even on hard surface material the paint can dissapear over time from it. This is how the material acts, some people can sweat a bit more then others, movement over the material like hand movement can make the material look more finished. I hope that my details where usefull for you Haig."

    I find this insane - a £1250 laptop that has a wear patch after 3 months of light use.. and then get told that this is to be expected?!

    Any advice on what i can do? anyone had a similar problem?
    Attached Thumbnails img_20180411_173650.jpg   img_20180411_173718.jpg  
    04-16-2018 06:02 AM
  2. tgp's Avatar
    I don't have a solution for you, but I remember that the wear on the Alcantara surface was a question right from the beginning, even before the device was released. I guess you have your answer!
    xandros9, libra89 and Player Piano like this.
    04-16-2018 08:07 AM
  3. haigboardman's Avatar
    Lol, lesson learned I suppose!

    I knew eventually it would wear - but I would imagine after a year or so... not 3 months.
    04-16-2018 08:20 AM
  4. xandros9's Avatar
    Yep, guess soft fabric isn't the best material choice for a high-wear surface and Microsoft probably deemed it good enough or worth the differentiation.


    Kinda unfortunate replacing it isn't really a practical option either.
    libra89 and Jcmg62 like this.
    04-16-2018 01:51 PM
  5. Jcmg62's Avatar
    send it back. make a huge noise, threaten to contact every tech website and send them those pictures along with Microsofts response. scream from the rooftops until they offer a replacement. Then......don't go for another alcantara device and ask for an equivalent surface book 2. that alcantara stuff has worried me from the outset. fabric is always going to be a problem wherever a hand, palm or wrist rests on it frequently
    libra89 likes this.
    04-17-2018 04:32 PM
  6. anon(8532178)'s Avatar
    Dang good thing my siblings bought surface books instead.
    04-18-2018 07:00 AM
  7. Richard Chacon1's Avatar
    I convinced a friend of mine to buy the surface laptop. He had concerns about alcantera as well. But, I did tell him that "look, I like it, it forces you to think twice about using it while your hands are dirty, and eating a peanut butter and jelly sandwich while using it". To me, it's not a minus, but a plus. I guess I am alil OCD, but any laptop is major investment, so I tend to protect them, and I am always aware that if you take care of your laptop, it will take care of you.
    James8561 likes this.
    04-28-2018 09:10 AM
  8. kylealden's Avatar
    For what it's worth, my palms seem to be a bit more corrosive than others, and I noticed slight wear on my keyboard I got a bottle of this stuff (Sonax Alcantara Cleaner) on Amazon and it sorts it right out: https://www.amazon.com/Sonax-206141-...pUvbUpU3746805

    I just clean the fabric with this and a paper towel once every 3-4 months and it looks like new.
    05-24-2018 01:04 PM

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