920 4g and WiFi not working after windows 10 insider preview 10549 update

jignesh_pithia

New member
Oct 23, 2015
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I had installed windows preview a while again, but never got any upgrade. yesterday i saw a msg on my phone that an update is available, so i updated it. it took more than an hour to upgrade. then i realised that it has upgraded to windows 10 insider preview 10549. but now i have no internet on my phone. no 4G, no WiFi. when i go to setting for cellular data, i cam not able to click on "Cellular data" and for WiFi, i am not able to turn on WiFi.
Even i tried to do a soft reset (power + volume down), but that opens some messaging app. even the regular shutdown and power up does not work properly.
What should i do now? please help.
 
1. Factory reset the phone in settings

2. if that don't work, use the Windows Device Recovery Tool

both methods will erase data
 

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