920 not getting LTE connection

[dkp23]

I was able to get LTE when i first got the phone, now i am not able to for some reason. Anybody have issues with getting LTE on this phone?

 

[NickA]

I don't have LTE in my area yet, but I do remember a post similar to yours. The person said they had strong LTE for the first couple of days, then he would get it sporadically. Maybe AT&T just adjusting towers or something. You can always power off bad back on again to provision the phone.

 

[dkp23]

I don't have LTE in my area yet, but I do remember a post similar to yours. The person said they had strong LTE for the first couple of days, then he would get it sporadically. Maybe AT&T just adjusting towers or something. You can always power off bad back on again to provision the phone.

Resetting and power off/on didnt work.

 

[yellowjacketphoto]

maybe your sim card doesn't support LTE? I know they didn't give me an upgraded sim and I had to go back and pick one up. The other sim card was the one I used with my iphone 4 for a couple years, so it was outdated by now.

 

[brmiller1976]

Make sure AT&T's provisioning profile for you is correct. Customer service can help with that.

 

[anon(5352752)]

Maybe a daft thing to ask, but is the mobile network set to 4G in the settings?

 

[GregL2012]

It's probably your sim card.. When I first picked my phone up it wouldn't hold a connection to the provider. I had to go get the sim replaced..

Thing is though..I still easily drop LTE when my wife's 920 holds it without dropping it... I'm going to exchange my entire phone to see if it's a hardware issue because
my unit will hardly hold a full bars on 3G as well.

 

[NickA]

Maybe a daft thing to ask, but is the mobile network set to 4G in the settings?

I don't know if it's just an AT&T thing, but we don't have the setting to allow us to turn 4G on or off.