Yes, sadly this is the correct timeframe. Finally got them to respond to the last disaster, sent the phone away last Monday and today got a notification from DHL that a parcel will be delivered next Wednesday. Not getting my hopes up, last time it was just my broken phone making an unwelcome return. It wouldn'tsurprise me to receive the burnt remains of my phone, some excrement and a smiley face sticker in it to be honest.............