CAMX67
New member
- Oct 29, 2015
- 9
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Hello All,
Maybe the following will give a bit of hope for all of us undergoing the anguish of having used PayPal for our pre-orders. Like many of you excited to receive my shipment notification, I have seen my temporary authorization canceled on PayPal, but I still see my order as "In Process" as well as "Complete" on the Microsoft sites. I have had discussions with both PayPal and Microsoft this morning and this is what I have been told. From the PayPal side, they are relatively clueless. All they can tell me is that with the temporary authorizations on my PayPal Credit being canceled, this means that it was rejected on the Microsoft side. When I informed the agent that Microsoft is still showing everything as OK with the order, PayPal said the best thing to do was to reorder. Huh? The strange thing is that the first PayPal agent saw what I did on my summary - Temporary authorizations canceled...BUT she also saw on her screen that the transaction with Microsoft was still pending. When she put the "expert" on the line this is when he informed me that the transaction had been canceled by Microsoft....Now...From the Microsoft side...I spoke with Microsoft TWICE today. Both times i was informed that my order is in process and will be shipped soon. I was told that I could receive notification either today or tomorrow. When I explained what I was seeing with PayPal, I was assured both times that everything looks good with my order from the Microsoft side. One Microsoft agent stated that this is normal for Microsoft transactions with PayPal. First, they hit your funding source (PayPal, credit card, etc)...They pre-authorize to make sure funds are there...Next, when they are about to ship they hit your funding source a second time to ensure that everything is okay to charge. I was told that my funding source (PayPal Credit) was hit on 11/16 and yesterday, 11/23. Microsoft told me that everything looks good and that the temporary authorizations automatically drop on the PayPal side. So, this may very well be how PayPal's system is configured, but as I understand it, I have already authorized this charge, so Microsoft will hit the account one last time when they ship and it should automatically go through with PayPal. I guess I'll be patient a bit longer. For those of you thinking of ordering again, you may want to contact Microsoft first to see if everything looks good on their side. If not, you might run the risk of getting two 950 XLs and being charged twice.
Maybe the following will give a bit of hope for all of us undergoing the anguish of having used PayPal for our pre-orders. Like many of you excited to receive my shipment notification, I have seen my temporary authorization canceled on PayPal, but I still see my order as "In Process" as well as "Complete" on the Microsoft sites. I have had discussions with both PayPal and Microsoft this morning and this is what I have been told. From the PayPal side, they are relatively clueless. All they can tell me is that with the temporary authorizations on my PayPal Credit being canceled, this means that it was rejected on the Microsoft side. When I informed the agent that Microsoft is still showing everything as OK with the order, PayPal said the best thing to do was to reorder. Huh? The strange thing is that the first PayPal agent saw what I did on my summary - Temporary authorizations canceled...BUT she also saw on her screen that the transaction with Microsoft was still pending. When she put the "expert" on the line this is when he informed me that the transaction had been canceled by Microsoft....Now...From the Microsoft side...I spoke with Microsoft TWICE today. Both times i was informed that my order is in process and will be shipped soon. I was told that I could receive notification either today or tomorrow. When I explained what I was seeing with PayPal, I was assured both times that everything looks good with my order from the Microsoft side. One Microsoft agent stated that this is normal for Microsoft transactions with PayPal. First, they hit your funding source (PayPal, credit card, etc)...They pre-authorize to make sure funds are there...Next, when they are about to ship they hit your funding source a second time to ensure that everything is okay to charge. I was told that my funding source (PayPal Credit) was hit on 11/16 and yesterday, 11/23. Microsoft told me that everything looks good and that the temporary authorizations automatically drop on the PayPal side. So, this may very well be how PayPal's system is configured, but as I understand it, I have already authorized this charge, so Microsoft will hit the account one last time when they ship and it should automatically go through with PayPal. I guess I'll be patient a bit longer. For those of you thinking of ordering again, you may want to contact Microsoft first to see if everything looks good on their side. If not, you might run the risk of getting two 950 XLs and being charged twice.
. Looking forward to it!
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