- Nov 13, 2012
My name is L** with Microsoft Support. I am contacting you regarding the issues you are having with playing the AAC format files on your Windows Phone 8.
Currently, it is not a supported file format on the phone, however if you would like to requet that this format is supported, you can suggest it here: Feature Suggestions: Hot (19693 ideas)
I hope this clarifies things for you. I will be archiving this ticket, but if you have any questions in the future please feel free to contact us any time.
SIGH ...obviously not true, but frustrating from a user standpoint that incorrect information is being disseminated by Microsoft Support.