Achilles heel for Surface tablets

[Koltrane]

A friend was extremely excited about the Surface tablet and was prepared to preorder one. The only thing holding him back was he had seen no information regarding cellular connectivity. He e-mailed MS and here was the response:

From: Microsoft Store Support [mailto:XXXXXXXX]
Sent: Friday, October 19, 2012 12:31 PM
To: XXXXXXXXX
Subject: RE: SRX1185945955ID - Microsoft Store

Thank you for taking the time to email us at the Microsoft Store. I understand the importance of understanding our new products. I appreciate the opportunity to assist you.

At this time we have no plans to release a version with 3G/4G capabilities.

I am pleased that you have contacted us for assistance. You can also reach us by phone at 1-877-MY-MS-STORE (696-7786) Monday-Friday, 8am-1am EST; 12pm-8pm EST on weekends.

Kyle P.
Microsoft Store Email Support


​

Many may yawn and say, "no big deal!", but to completely eschew a cellular option for a tablet offering is not a smart move. I imagine there are many people for whom lack of 3G/4G connection will be a dealbreaker. Laptop users are used to the lack of cellular options...tablet users not so much.

I am really rooting for MS and the Surface devices to be strong and have coattails that will bring Windows 8 Phone to the fore, but I think this is a crucial mistake.

Any thoughts?

 

[GB330033]

In their Reddit AMA, the Surface team said they looked at some iPad statistics that said that 2/3 of iPads are bought WiFi only, and then of the 1/3 that are bought for use on a cell network only 1/2 are actually activated w/ a data plan.

Now, I have no idea how accurate those numbers are or where the team got them from, but if those are true then it makes sense to not offer a version with cell connectivity in the first generation. For Surface 2, on the other hand, I imagine that option will be there.

 

[12Danny123]

not really. 4G/3G just makes it more expensive

 

[jdevenberg]

MS addressed this in their Reddit AMA with the Surface developers. 2/3 of all tablets purchaced by consumers are WiFi only. 1/3 have a cellular radio built in. Of that 1/3 only half are ever actually activated. This would lead some to believe that a sizable portion of the 1/3 who buy a cellular equiped tablet do so due to shortages of the WiFi only variant (I'm looking at you iPad) or the tablet they want is available only in a cellular variaty (like the excellent Samsung Galaxy Tabl 8.9, only on Verizon in the US). So it stands to reason further, that of the 1/6 of consumers who activate a cellular data connection on their tablet, at least a small portion of those only due so because they were forced into paying extra to have the radio, so they figure they may as well use it.

To summerize, less than 1/6 of tablet buyers would deem cellular conncetivity a must have, MS wants this to be a mass market device, so they are targeting the 5/6+ of the market who doesn't care/doesn't want cellular data built in.

 

[palandri]

not really. 4G/3G just makes it more expensive

That's true, but I think the option should be there. Maybe Microsoft will realize that after their 1st batch and add it to the next batch. Who knows.

 

[12Danny123]

That's true, but I think the option should be there. Maybe Microsoft will realize that after their 1st batch and add it to the next batch. Who knows.

I think they just wanna just wait until 4G is used most. but at the moment it's not used by a lot of people on Tablets

 

[feedmylittletroll]

It does have a USB 2.0 which should allow cellular connectivity through a 3g/4g USB data stick.

 

[12Danny123]

It does have a USB 2.0 which should allow cellular connectivity through a 3g/4g USB data stick.

Yes!!. true for that

 

[Vheissu]

I think first off more than anything MSFT didn't want to (like Apple tries to avoid) have a bunch of different SKUs and have to start dealing with carriers for this, WIFI is universal so they have 2 SKUs and can just hammer them out because the only difference in them is the storage. As you've seen they are already back ordered just from the pre-orders The other thing is the rumors of a Nokia tablet maybe they decided to just leave the cellular connected tablet to Nokia. I'm personally believe it's the first reason.

 

[anon(5335899)]

It's trivial really, flip tethering on on your phone and your set.

 

[Coreldan]

I understand why someone would mind this, but personally it has no effect on me. I'm not gonna get another contract for a tablet anyways.

Luckily there will be options with cellular data, but naturally they wont be Surface, which too I understand can be a big deal, cos Surface's sexyness is over 9000 of any other tablet

As few others mentioned, theres always wifi tethering. Ive understood that especially in the US carriers like to control/forbid it or ask extra for it? Not the case around here though, so if theres sometimes a need for a cellular connection for the tablet, I'll get it from my phone, most of the time there wont be such need for me though.

 

[norville2]

It does have a USB 2.0 which should allow cellular connectivity through a 3g/4g USB data stick.

not really. 4G/3G just makes it more expensive

It is quite simple, adding 2/3/4g to the Suface would increase the price, all you have to do is to use you phone and tether. Or failing that buy a dongle....simples.

 

[anon(669934)]

I guess the reason I see no problem with it is that I can tether the surface tablet to my phones and use it that was. It's also cheaper that way because I don't need to pay two different data bills.

 

[SlickShoesRUCrazy]

one of the reasons my older brother got put off by the surface and is waiting for gen 2.

Very dumb to leave that kind of feature out. While wifi accessibility is definitely way more prevalent these days, it's not 100 percent guaranteed every were you go.

 

[SlickShoesRUCrazy]

It is quite simple, adding 2/3/4g to the Suface would increase the price, all you have to do is to use you phone and tether. Or failing that buy a dongle....simples.

Microsoft is already charging a premium price for usb,microsd and hdmi that only cost a buck or two each on the motherboard.

 

[cluberti]

one of the reasons my older brother got put off by the surface and is waiting for gen 2.

Very dumb to leave that kind of feature out. While wifi accessibility is definitely way more prevalent these days, it's not 100 percent guaranteed every were you go.

There's nothing dumb about it - it increases device cost for all to satisfy only a small subset of users. It would be better (both for Microsoft and those users) that they bring their own hotspot devices. Better for Microsoft in that they don't waste money on building devices with features a small subset of the tablet using population needs, and better for the customer in that they don't get tied into a specific carrier or small subset of carriers INSIDE the device. I for one use my phone or a hotspot for tethering, and while it's not as easy as using an internal aircard, it does allow me to switch vendors freely or use different devices based on whether or not the data access is personal or business (which also happens).

I am sure there will be people who will be turned off by the Surface's lack of 3G/4G connectivity, but for those people there are a number of other devices which sport this feature.

 

[pavvento]

That's true, but I think the option should be there. Maybe Microsoft will realize that after their 1st batch and add it to the next batch. Who knows.

It isn't as simple as adding an option. It creates design challenges as well as the need to re-design antennas and chips.

 

[Daniel Ratcliffe]

There's nothing dumb about it - it increases device cost for all to satisfy only a small subset of users. It would be better (both for Microsoft and those users) that they bring their own hotspot devices. Better for Microsoft in that they don't waste money on building devices with features a small subset of the tablet using population needs, and better for the customer in that they don't get tied into a specific carrier or small subset of carriers INSIDE the device. I for one use my phone or a hotspot for tethering, and while it's not as easy as using an internal aircard, it does allow me to switch vendors freely or use different devices based on whether or not the data access is personal or business (which also happens).

I am sure there will be people who will be turned off by the Surface's lack of 3G/4G connectivity, but for those people there are a number of other devices which sport this feature.

Yeah, my laptop doesn't have 3G/4G connectivity, I just tether from my WP.

 

[rebornempowered]

If you can't tether with your phone you are better off getting a Wi-Fi hot spot device anyway. That way you can use it with your laptop or some other device. Also you are not tied to a particular carrier. You can also get prepaid and I believe there is even a free service out there.

 

[jdevenberg]

If you can't tether with your phone you are better off getting a Wi-Fi hot spot device anyway. That way you can use it with your laptop or some other device. Also you are not tied to a particular carrier. You can also get prepaid and I believe there is even a free service out there.

This. Pick up a hotspot device (preferably off contract), then if you ever have anything (or anyone) else with you that needs a data connection you can have multiple devices tethered instead of just having your tablet.