If you purchased your dock from Best Buy, you are not eligible for the free dock through us. Best Buy is supplying the dock on their own. If you purchased one from Best Buy, the serial number will not be able to register for the dock, the site knows this and will restrict you from ordering. Also, the promotion is available to customers in the US and Canada only. Furthermore, not all purchases qualify for the dock. If you are wondering if your purchase qualifies, please contact me with your serial number, and I can check if your reseller qualifies.
The docks have begun to ship out last week, so if you have already registered, please be patient, and they will get to you in the order that it was processed. If you are have registered your tablet but do not see the link to apply for the free dock, please make sure your device is the
Asus VivoTab RT. If you put in RT 3G, ViVoTab or VivoTab LTE, the link will not appear. Almost everyone having the issue with the link not appearing has done this step incorrectly.
I apologize if you have called our support number and they were not able to register your dock for you or check up on its status. The call centers do not have access to this. You are the only one that can register for the dock via your own VIP account.
If anybody has any questions, please feel free to e-mail me at
cl-tien@asus.com. You can also shoot me an PM, but I check my inbox more frequently than I check the private messages here.
Thanks!