AT&T takes top spot in mobile customer service

[freestaterocker]

Whoa.

AT&T takes top spot in mobile customer service - SlashGear

Pretty sure this is one of the foretold signs of the apocalypse... Perhaps the Mayans were right after all!

 

[scottcraft]

When I was with AT&T I found customer service on the phone was better in the store in my area. If it wasn't for me moving to an area where AT&T coverage isn't as good I would probably still be with them.

 

[N8ter]

I've had something like that happen before. I don't know telling them to change your plan automatically authorizes them to also extend your contract.

And their contract resolution department or whatever it's called can only be reached by mail or e-mail. No phone number available. They seem pretty backed up too, they should reply within seven days, but it took them almost two weeks before they replied to my e-mail. Thankfully, they sided with me and terminated my contract, no ETF.

I hang up, called back, and spoke to a manager. They fixed it then.

But I'm leaving T-Mobile in < 2 weeks anyways. Their lack of coverage and terrible broadband speeds isn't worth saving 20-30$ a month, IMO.

Skip one coffee a week and it'll pay for the difference.