Attachments not seen by one e-mail account - Lumia 640XL

AceIRO

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Aug 29, 2015
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Hello All
I have 2 e-mail accounts on my Microsoft Lumia 640XL phone. When I receive an attachment, may that be a jpeg file, a pdf file or a doc file, in one of the accounts I have no problem opening them but the other account just will not open them. The files are there but if tapped a message pops up stating I need an app to open them.

Any ideas what's going on?
Thanks..
 

Chintan Gohel

Active member
May 23, 2014
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Hello All
I have 2 e-mail accounts on my Microsoft Lumia 640XL phone. When I receive an attachment, may that be a jpeg file, a pdf file or a doc file, in one of the accounts I have no problem opening them but the other account just will not open them. The files are there but if tapped a message pops up stating I need an app to open them.

Any ideas what's going on?
Thanks..

try removing the account and adding it back
 

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