Avatar always showing as black box

[Kage Maru]

So I've tried two different pictures and both were under the suggested pixel size and both times all I see is a black box for my avatar. Anyone have any ideas why? Thanks.

 

[Laura Knotek]

What format are the pictures you are using? .jpg, .gif, .png?

 

[James Falconer]

@Kage - if you continue to run into problems with this shoot me an email with your desired avatar pic. I can set it up for you... and I'll check w tech at the same time to make sure nothing is amiss.

 

[Kage Maru]

What format are the pictures you are using? .jpg, .gif, .png?

.jpg, both of them.

@Kage - if you continue to run into problems with this shoot me an email with your desired avatar pic. I can set it up for you... and I'll check w tech at the same time to make sure nothing is amiss.

Will do, thanks.

If they don't find anything, it may be my company's system. I did it on our desktop and laptop, so it may be our security causing an interference. Appreciate the help.

 

[Kage Maru]

Noticed my avatar is displaying now. Many thanks for helping out with this.

 

[James Falconer]

No problem!