Back ordered status of Cyan 920

[bkyoun]

I just talked to a CSR at AT&T today and they told me that the Cyan phones are on back order and they don't know when they will get more. They said that shipments from Nokia arrive every Tuesday and Thursday so at this point the earliest it could ship is next Tuesday afternoon. It looks like it won't be here until after Thanksgiving. I just hope it gets here by Christmas . On top of that, since my wife got her phone today, I am now paying for both AT&T and T-Mobile service since I can't shut off T-mobile service until I get my phone. I am very disappointed with AT&T so far!

 

[Moolelo]

What is infuriating is that CSR keeps says this is a back order thing and that I will have to wait. That is why I pre-ordered, so I wouldn't have to wait and deal with a back-order. Also they keep saying it is impossible that people could order them over the weekend/after release and have received them by now, they do realize I can access the internet and talk to people using devices other than the phone they have yet to send to me.

 

[marveldave]

Ok, Cyan buyers, rejoice. My order date is 11/10 (placed via 1-800 premier), and I just got the tracking number about 15 minutes ago. (11/16 5:30 PM PST). So either they just received new stocks and started shipping today or they just started processing the order placed on 11/10.

 

[marveldave]

Ok, Cyan buyers, rejoice. My order date is 11/10 (placed via 1-800 premier), and I just got the tracking number about 15 minutes ago. (11/16 5:30 PM PST). So either they just received new stocks and started shipping today or they just started processing the order placed on 11/10.

 

[13guppies]

Has anyone whose phone didn't arrive in the time period advertised tried calling a CSR and asking for free 2-day shipping when your phone does ship? It seems like it's the least they could do, since everything on their end has gone horribly wrong.

 

[sapperdad17]

Are you serious? I ordered mine the 9th lol. Did it post on your credit card too? Not the amount haha, just if it's there or not. The store manager for me said it should ship today, but I've got nothing saying that. :/

 

[bkyoun]

I think they are finally getting on top of the orders. I ordered my Cyan 920 on the 12th and I just got notice that it shipped today along with a tracking number! I can't wait for it to get here. I was playing with my wife's red 920 over the weekend and it is the best phone I have ever seen!

 

[13guppies]

I think they are finally getting on top of the orders. I ordered my Cyan 920 on the 12th and I just got notice that it shipped today along with a tracking number! I can't wait for it to get here. I was playing with my wife's red 920 over the weekend and it is the best phone I have ever seen!

Certainly not in my area. I called today and the CSR told me the two closest warehouses (to Raleigh/Durham, NC) were backordered by 421 and 207 respectively. Still hoping my order is somewhere near the top of one of those lists!

 

[ksj1]

No tracking number yet, but it show FDE as the carrier and a ship date of today. Yea!

Now I just have to convince them to give me the charging pad their web site said I would get.

 

[sapperdad17]

I have a tracking number! It will hopefully be here tomorrow My accessories still haven't shipped (2 charging pads, and 2 stands)

 

[greg_mitch]

WTF! I orderd mine on 11/11 and still have not gone past "Processing!".

Considering cancelling and going for the 8X on Verizon....