Back Up help stuck at 13, why is this happening?

[Armando Zertuche]

Back Up help stuck at 13%

Sorry I did not know where to post this but, I'm trying to back up my phone and every time I do it stops at 13% and won't move from there at all. I've tried waiting for it but it never moves until I give up and just cancel it. I haven't been able to back up since I had my Lumia 630 and I really would like to create a back up. Does anyone know why this is happening?

 

[Michael_JL]

Re: Back Up help stuck at 13%

Try deleting the backup on OneDrive and backup again...that usually works...sometimes the online backup gets corrupted.