Well, I took my band 2 back to the MS store where purchased (Chandler, AZ)today because it was randomly shutting down plus the band had split. (Purchased last November). The Store Manager agreed it was replaceable under warranty. However, he would not (Or could not( replace it on the spot, They took my Band for shipping to their warranty replacement location. I was told to expect a new band in 7 to 10 business days,
Fine, they are replacing the Band, But, this is the sort of poor service I would not expect from someone like Microsoft. As a contrast, my wife's iPad Air 2 had an issue that was covered by Warranty. Did the Apple Store 100 yard from my Microsoft Store tell me I needed to wait 7-10 days for a replacement? Not. The Apple rep went into the back room and handed me a new one on the spot. He apologized for my inconvenience.
Quite a contrast don't you think?. One interesting comment made by the MS rep was my Band issues were do to a "manufacturers" error. He said that twice before I decided to comment that yea, Microsoft - the manufacturer - was at fault. Sounded like a politician (Or young child) that could not accept responsibility and wanted to push blame somewhere else.