Big exclamation mark

[Adriaan NL]

I just got a replacement Lumia 920 from Nokia Care, and the first time I booted it up (without a sim card, battery seems to be 50% or more full), I got an exclamation mark.

It booted up normally, and the phone functions normally (so far). I read that the exclamation mark only comes after a reset. Did I just get a refurbished phone or do they always reset phones prior to handing them over to clients as replacements?

 

[oditius]

I would think you got a refurbished phone. Which have the same warranty as a brand new one.

 

[Adriaan NL]

I would think you got a refurbished phone. Which have the same warranty as a brand new one.

Well, no, the old warranty stays (less than 1 month... how lucky I am, well my mom...), although the warranty for the same problem (dead/ bricked phone) extends to 6 months now.

But refurbished or not - he looks like new. I won't complain, even though it's good to know what I just got.

 

[CitrusMocha]

90% of the time replacement handsets are refurbished.

 

[Adriaan NL]

90% of the time replacement handsets are refurbished.

How do you know? That's not a nice thought ... if your phone dies within one month, then you need to walk around the next 2 years with a second hand phone? A little unfair I'd say!

 

[CitrusMocha]

How do you know? That's not a nice thought ... if your phone dies within one month, then you need to walk around the next 2 years with a second hand phone? A little unfair I'd say!

I actually work for a cell phone carrier. I won't say which one, but when replacement phones are sent out they are refurbished (or used, returned within x amount of days) and look brand new. I would imagine big business would be the same between carrier and manufacturer.

 

[hprvez]

LOL did you really think they just gave you a brand new device without even repairing yours? They gave you a refurbished one, your phone will be repaired and it will be given to another user in exchange of his own...

 

[Adriaan NL]

LOL did you really think they just gave you a brand new device without even repairing yours? They gave you a refurbished one, your phone will be repaired and it will be given to another user in exchange of his own...

Don't ask what phone I sent in and how long the warranty was still valid... Because I did not send a 920. So, I don't understand why I got the grand prize! I was even allowed to choose the color, so Nokia Care literally "cares"... I am very happy with my replacement which is in pristine condition.

And Citrus, thanks for that info. I always wondered what exactly I would get in return. And, how often do you get refurbished devices back? Because a few months ago, I got a replacement 900 for a dead 800. But that replacement 900 had to be replaced as well, due to various (TONS) serious issues. Was this just an unlucky device/ the joys of the 800/900 series, or do refurbished devices come back more often?

 

[CitrusMocha]

Its a crap shoot if refurbs come back more. The lemon policy/unlucky still applies. Since every refurb is "tested", it doesn't surprise me that some slip through.

 

[CitrusMocha]

It all depends on what's in stock too (if a phone is no longer produced or they have a ton of stock of something)

 

[Adriaan NL]

Thanks Citrus! The modus operandi is a bit clearer now

 

[Caroline M2]

You did not received a refurbish because of this exclamation mark because I just received it and I reinserted my sim card in my phone ! I didnt do any reset of anything else all is fine with it!