- Oct 5, 2011
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So I took my phone off the charger today and found that when I pressed the wake up button, all I had was a black screen. The button lights at the bottom would light up and I was able to touch the screen and hear touch tones, but the scree was black. After digging through the Nokia forums I figured out I had to preform a soft reset so after preforming two of them, the screen finally came back on. No one on the Nokia site has a reason for this and Nokia support isn't on right now (but I did send them an email about it). Have any of you dealt with this and is it a known issue with the phone or OS? I had a Samsung Focus for almost two years and never had this issue, but I know WP7 and WP8 are built somewhat differently. Thanks in advance.