Although voices on the other end of calls sound perfect (as good as I've ever heard on a cell phone), several people I have been on calls with report an echo when they talk to me. I can't hear it, but when I mute my line it goes away. Anyone else having call quality issues and is there a fix??
Call Quality Issues
- Thread starter doghouseriley
- Start date
William Sanderson
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- Jul 13, 2015
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all cell phones have this issue...it is not native to windows phones or android or iOS phones. Calling the person back usually solves the issue.
Not good...I am gonna wait and hope MS fix the issues. I have not purchased yet and I was waiting on user reviews before I jump in...
Laura Knotek
Retired Moderator
- Mar 31, 2012
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The only device that I had that problem with was the Nokia Lumia 900. It took new firmware to fix it.
I've never had that problem on other Nokia phones, BlackBerry, or Motorola.
As one of the so called enterprise users who actually needs a phone for calls, I may have to return this phone. It's too bad because I really love everything about it except the calls.
William Sanderson
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- Jul 13, 2015
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My Nokia 830 had the same problem on occasion, so did my Samsung Galaxy S4 and all my other phones, 6 in all. It seems to happen more when I was on speaker phone or via Bluetooth.
Laura Knotek
Retired Moderator
- Mar 31, 2012
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I never use speakerphone or Bluetooth for phone calls. I only use Bluetooth to listen to music.
That's not the issue. The calls always sound amazing on our end. It's the other side that's getting the echo, and it's bad.
Well I hate it but the 950 is being returned today. Anyone who wants a mint black leather mozo case make me an offer.
rickms80
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- Nov 12, 2012
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This happens with all incoming calls on mine and I shouldn't have to call everyone back that calls me.
William Sanderson
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- Jul 13, 2015
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It hasn't occurred once on my 950 since getting it last Thursday. I agree that calling back is an issue as the times I have had to call back has been to my mother who is in rehab...not good. It is intermittent and doesn't follow a pattern. Not sure if it is carrier to carrier related or what the problem is. I have always had problems with it no matter what phone who I call. But, it doesn't happen with the same person each time and may not happen for a month and then it echoes. No rhyme or reason. If anyone has an idea what causes this echo please share!
William Sanderson
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- Jul 13, 2015
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Hmm, I haven't heard of anyone complaining about echo to me on my 950 XL, and even had a call with someone with another950 XL, and was amazed at how good it sounded.
Maybe this is just a 950 thing? I'm all ears for other people's responses to this.
Maybe this is just a 950 thing? I'm all ears for other people's responses to this.
William Sanderson
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- Jul 13, 2015
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See http://forums.windowscentral.com/microsoft-lumia-950/395834-3.htm#post3324270 for info relating this issue.
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