Having some major software glitches on Nokia Lumia 635
So basically I have a lumia 635 running windows phone 8.1 on denim.
My phone was working yesterday but today I needed to plug the charger in and out to get the screen to turn on because the lock button wasn't working which is weird because if I held it down with the screen on it would show me slide to power Down. I turned it off but it came straight back on without me touching it so I took the battery out and put it back in and it was fine. Now again I have to plug the charger in to get the screen on and now it's just a black screen with the on screen keys at the bottom. If I hold back multitasking comes up but all my apps are closed. If I hold search I can hear cortanna but not see her. I need my phone tomorrow and I can't be dealing with this. It happened before but I factory reset it.
And it was normal up until now. It's only started happening since I had windows 10 and used the Nokia recovery tool (not lumia recovery tool) to go back to 8.1. I'm wondering if I should have used lumia recovery tool as Nokia recovery tool seems to have broken my phone. Please help me as I really don't want to have to recover/rest it again because it takes ages and I'm going out tomorrow and I will have to set up all my apps again. Please help.
So basically I have a lumia 635 running windows phone 8.1 on denim.
My phone was working yesterday but today I needed to plug the charger in and out to get the screen to turn on because the lock button wasn't working which is weird because if I held it down with the screen on it would show me slide to power Down. I turned it off but it came straight back on without me touching it so I took the battery out and put it back in and it was fine. Now again I have to plug the charger in to get the screen on and now it's just a black screen with the on screen keys at the bottom. If I hold back multitasking comes up but all my apps are closed. If I hold search I can hear cortanna but not see her. I need my phone tomorrow and I can't be dealing with this. It happened before but I factory reset it.
And it was normal up until now. It's only started happening since I had windows 10 and used the Nokia recovery tool (not lumia recovery tool) to go back to 8.1. I'm wondering if I should have used lumia recovery tool as Nokia recovery tool seems to have broken my phone. Please help me as I really don't want to have to recover/rest it again because it takes ages and I'm going out tomorrow and I will have to set up all my apps again. Please help.