Cannot play voicemail .wav files

[tk-093]

Unfortunately, its not changable on out VoIP system. And honestly, if it worked on wp7.5, and continues to work on all ios, I shouldn't have to change it on my end.

What happens if Apple stops licensing that codec? Then it won't work on anything.

We are going to change the codec we use on Cisco. We are a large company so it will take us a little while for testing and stuff, but with it already a pain on Android, and now not working on WP8, that is really our best option. If Apple stops supporting it for some reason we would be really screwed.

 

[drewpie]

I ended up having to return my 920 and get an iphone because of this issue (confidentiality agreements and the law of attorney-client privilege would prevent me from using any third party conversion service). If you want to push visibility of the problem, upvote some of the support threads on it.
WP8 breaks Cisco Unity Voicemail wavs in email

 

[Funky Cricket]

That makes no sense, you already have the voice mail on a 3rd party system (your phone) what matters how you listen to it.

BUT, the new "phone in a box" systems from cisco are just ass. We have a an older Mitel system and i've had this issue on 2 androids, I've just started downloading mx player to listen to them, and google music plays them fine.

this is an issue, if M$ can't license a 20 year old codec... i'm pretty sure our system only as one codec, it's pretty basic, we only have 18 ppl, but we support close to 2000, so I tend to get a few voice mails when i'm traveling. Why is this an issue in 2012?

 

[iHeartInfoTech]

There is a short discussion about this on the Nokia Forum. Perhaps if that forum got a few more hits we'd get an official nod from a Mod that a solution is in the works. I too an experiencing this most annoying inconvenience with my Verizon FiOS VM attachments. I mean a device running Windows not being able to play a simple .wav file. Makes me sad. However, I choose to remain hopeful. I love my Windows Phone!

You can also post up on the Windows Phone Feature Suggestion Board

Let us be heard...

 

[pkvillager]

I wasnt too worried about this since I get my VM's as attachments and text but now its bugging me. I am an Avaya phone system engineer and our MM VM system sends VM's in email as a wav. My 920 wont play it so I moved my account from MM to Exchange UM. Still wont play the wav, so I changed my codec on my account to wma, STILL wont play. Ill try PCM next.

I cant believe this made it out to the street, not one MS engineer tried to play a wav or wma from an email attachment?!

 

[pkvillager]

PCM is G711 which sends wav files. Switched to MP3 and now I can listen to my messages.

 

[Coffee]

I cant believe this made it out to the street, not one MS engineer tried to play a wav or wma from an email attachment?!

from this exchange it sounds like they did, but not extensively.

I GET MY VOICEMAILS EMAILED TO ME IN A WAV FILE.... BUT NOW THE NEW - Microsoft Community

 

[invisik]

My cloud phone provider was also able to change my file type to MP3 and that works for me.

But clearly, the codec issues still needs to be resolved.

-m

 

[Hiiiiiiiii]

Windows Phone 8.1 (Apollo+) To Include .GIF And .WAV Support

 

[madmoondog]

Windows Phone 8.1 (Apollo+) To Include .GIF And .WAV Support

Thanks, is this fact or speculation?

 

[tk-093]

I wonder if this latest update that is going out to 8X's has a fix?

 

[philxor]

I saw in a thread in the 8X forum someone said his device does play .wav files now but I haven't been able to verify myself since ATT hasn't pushed the update yet.

 

[tomcahill]

I installed the update that Nokia just rolled out on my 920 and can confirm that I am still unable to play my voicemail .wav files.

I presume the HTC updated will be the same as far as the Windows Phone OS is concerned. I just happen to have a HTC 8X as well so when that update is finally available on Bell in Canada I will confirm.

 

[tomcahill]

as a temporary solution I found this site:
Voicemail Conversions: - Home

I was able to setup my account so my voicemails go there, get converted, then get sent to my email address.

It works great and I was able to setup my account so the originals are deleted automatically which lessens any privacy concerns for me.

 

[madmoondog]

Ran the update on my 920. Still no WAV support

 

[Frankprivat]

Hello!

Now that I have a Nokia 920 it says the file type is unsupported. This will be a big problems for business adoption of Windows Phone 8.

the cause is an error of Microsoft Windows Phone 8th
I hope it will be repaired soon with an update.
Until then, I'll help myself to the service of :wink: :
Voicemail Conversions: - Home
It must be set up once, then it's always automatic.

Greetings
Frank
(Germany)

 

[Funky Cricket]

hopefully vlc for wp8 will be out in a few months and this goes away.

 

[stevethenerd]

Microsoft has been cutting back on expenses... As they don't own the .wav file technology, they pay a license fee for every copy of Windows. Removing the codec is supposed to be cost savings... I don't think they had realized how many of us actually use this dated technology. Thank MS

 

[tk-093]

Microsoft has been cutting back on expenses... As they don't own the .wav file technology, they pay a license fee for every copy of Windows. Removing the codec is supposed to be cost savings... I don't think they had realized how many of us actually use this dated technology. Thank MS

I used to think that, but everything I've read is that G711 is an open source codec and requires no license. Even if it did cost, they would save next to nothing since they still support it all their other Windows Products. It's a bug and I think it's going to be fixed.

 

[Frankprivat]

Any ideas on how to get these to play?-m

Hello

the cause is an error of Microsoft Windows Phone 8th
I hope it will be repaired soon with an update.
Until then, I'll help myself to the service of:
Voicemail Conversions: - Home
It must be set up once, then it's always automatic.

Greetings
Frank