Can't Complete Purchase.

[CDG]

Hello all, I am running into the following error message when I try to buy the Clever ToDo app after using the trial version. I have never had this before and haven't changed any settings, please help. I don't want to charge to my CC.

Thanks Much.

"*CAN'T COMPLETE PURCHASE We're having trouble charging this purchase to your phone bill, most likely because you've lost your cellular data connection. Wait until your connection is restored and try again. Or, try a different payment method.*"


Nokia Lumia 900 with AT&T.

 

[jimski]

Are you using AT&T billing or a CC? Did you lose your data connection? Don't think it has anything to do with Clever-To-Do. Great app, btw.

Sent from my HTC Surround using Board Express

 

[anodynamic]

Are you on WiFi? Just a guess, but if that's the case you'll probably have to disable it to force the phone to use cellular data during the purchase, since you won't be recognized as a subscriber as long as the phone is using a WiFi connection.

 

[CDG]

Thank you both. I tried it on both cellular and WiFi, neither worked and so finally gave up and used my CC to buy it.

Hope it was a one time occurrence, I don't want to use my cc for buying apps, the charging to my AT&T account is so much more convenient.

Sent from my Lumia 900 using Board Express

 

[jimski]

After AT&T repeatedly billed me for a service I cancelled a few years ago ago on my Tilt2, I had them turn off Carrier Purchases. Never had any problems with Microsoft and CC billing.

Sent from my Lumia 900 using Board Express Pro

 

[CDG]

After AT&T repeatedly billed me for a service I cancelled a few years ago ago on my Tilt2, I had them turn off Carrier Purchases. Never had any problems with Microsoft and CC billing.

Sent from my Lumia 900 using Board Express Pro

Oh, I am not expecting any problems using my CC, I have some credit with AT&T that was trying to use up.

The app is great btw.

 

[Squatting Hen]

I have had this issue come up twice when charging my credit card. It makes me a little mad because it actually does charge me but it does not install the app. If I try to "buy" it again it charges me again. I have had to do a chat and call Zune support to get it resloved both times.