Can't receive or send MMS

[Chris Lovell Lowe]

Hello everyone - I have a Nokia Lumia 820 on Vodafone, and I am really struggling with trying to get my MMS sorted out as I can't receive or send.

I've spoken to Vodafone, they couldn't help me much but suggested I joined the Vodafone forum with my query - I did that - and someone wrote back asking that I post it to their customer services - I did that - someone got back to me, and I did as he asked - in turning phone off and taking SIM out and putting it all back. But it takes a day or two inbetween our messages because I get the usual standard reply email before he then emails me back!

I'm still no further in finding out what is wrong - can anyone help here at all please, PLEASE?!!!

Chris

 

[AndyAndyAndy]

Hi Chris,

Assuming that you're on Vodafone UK it's worth checking your APN settings. To do this go to Settings -> Mobile Network -> Edit MMS APN. My settings are as follows:

APN: MMS
Username: wap
password: wap
WAP Gateway (URL): [BLANK]
WAP Gateway Port: [BLANK]
MMSC (URL): http://mms.vodafone.co.uk/servlets/mms
MMSC port: 8799
Maximum MMS Size: [BLANK}
IP Type: IPv4v6

I have just tried to send myself a test MMS and I think it's sent ok but I haven't received it yet (maybe that means my settings are bad too?). Write down your settings before changing to mine if they're different so you can always change back. I'm surprised that VF CS haven't tried sending you the message that updates the settings yet. Would've thought that's the easy first option.

Hope that's of some use,

Andy

Edit: Just found this on the Vodafone Website

You can get your internet (GPRS) and picture messaging (MMS) settings by text. Just text web to 40127

. I'm going to try it out and will update the settings above if it has an impact. Otherwise assume that it has no effect for me (it might still be worth trying for you though)

 

[AndyAndyAndy]

Received my new settings which had no effect but I have found that the MMS didn't send and didn't come through until I had turned on mobile data (even though wifi was connected) so ensure you have mobile data on and available.

 

[Fred P]

MMS uses 3G cellular data, i didnt need to setup my MMS APN, made no difference.

 

[skyscanr]

I was having the same problem and it was driving me nuts.
but then I changed the ip type to IPv4 and now MMS works just fine .